Project Manager

02 Mar 2017
30 Mar 2017
Natasha Jones
Contract Type
Full Time
The Capital Works Manager is responsible for leading the teams allocated to the delivery of chargeable activities, for the customer relationship and reporting systems, for ensuring the management team of ITMS and CTS are fully appraised of any risks, issues, opportunities and events which may have an impact to the delivery of our obligations, for maximising the opportunities for growth, for ensuring our business delivers its obligations in accordance to relevant legislation, our quality and other ISO registrations and to the highest standards of health and safety.

Key Duties And Responsibilities

•Effectively manage the teams performing activities related to chargeable works across London including PDP’s, 121’s, absence management, reward and recognition
•Maintain a high level of customer service at least equal to our obligations
•Ensure customer satisfaction feedback is regularly sought, actions taken and any identified improvements are delivered
•To ensure all reporting and KPI requirements are met or exceeded
•To improve the efficiency, revenue and margin of the capital and chargeable works teams
•To escalate any business risk to ITMS management, and maintain an effective risk register
•To maintain a safe working environment for all personnel engaged in the delivery of these services and to the general public wherever our activities interact with them
•To maintain and improve our performance in relation to: -◦Finance - financial forecasting, financial reporting, wider business efficiencies
◦Risk management – risk identification & mitigation, risk reporting, incident recording and investigation and future improvements
◦Reporting systems, KPI’s, CPI’s, dashboard creation/maintenance and the BMS
◦Customer service – reporting, satisfaction surveys, competitor performance comparison, service level achievement across all categories of works
◦Business growth – opportunity identification, wider business integration

•Leadership by example
•To maintain various quality and ISO registrations, and to operate within the processes defined within these standards
•To improve processes and ensure that any variations are properly documented and benefits achieved
•To ensure all staff are competent, safe and qualified to perform their duties and that they do so in a safe, controlled and efficient manner



•Experience of managing ITS related activities including exposure to NEC3, civil infrastructure, road-space booking & CDM, HASAW and various highways related competencies such as sector schemes
•Proven experience of engineering, management of Contractors, management of contracts and management of multi-project programs.
•Excellent Client facing skills
•Possess a full clean driving licence
•Previous experience of managing projects involving Traffic Signal installations and Highways Agency NMCS2 infrastructure is desirable.
•Excellent verbal and written communication skills
•Microsoft Project proficient
•Microsoft Of
Ensure that POs are raised with Suppliers and Subcontractors.

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