Matchtech

Leakage Area Manager (Kent)

Recruiter
Location
Kent
Salary
Negotiable
Posted
08 Mar 2017
Closes
05 Apr 2017
Ref
EMP384154
Contact
Becky Syms
Discipline
Civil
Contract Type
Permanent
Hours
Full Time
We have a fantastic new job opportunity for an Operations Manager that has excellent organisational, team management, motivational and leadership skills.

Working as the Operations Manager you will provide leadership to achieve first class service delivery, exceptional quality and maximum efficiency in line with Company vision and values.

As the Operations Manager you will report directly to the Contracts Manager. In essence you’re required to lead, manage and motivate a team of 60 field and based staff.

As a successful candidate you will have a great opportunity to join a well-established Company that can offer excellent career development opportunities.

DUTIES

Your duties and responsibilities as the Operations Manager:
•Manage and motivate the team, building a culture of innovation and proactivity
•Manage area outputs including review of current performance against Service Level Agreements
•Strong champion of processes and data-driven decision making to ensure maximum productivity and efficiency
•Identify improvements where necessary and make recommendations on solutions
•Take ownership for resolving day-to-day team issues
•Hold regular meetings to ensure effective communications to the department
•Through inspirational leadership engage, develop and train your team to consistently deliver exceptional standards, great customer service and strong financial controls
•Ensure correct forecasting for staffing requirements
•Report on issues such as staff development, training, quality, targets, service levels, productivity etc.

IDEAL CANDIDATE REQUIREMENTS
•A background in customer service/operations management
•Energetic, flexible, collaborative, creative, hard working
•Exceptional written, oral, interpersonal and presentation skills
•Demonstrable leadership and team building skills
•Strong numerical skills with an analytical, problem solving mind set
•Be proactive, motivated and metrics driven
•Ability to work under pressure
•Adaptable to change
•Well-developed organisational skills
•An outgoing personality, conscientious with an eye for detail and an eagerness to learn
•An ability to motivate others
•An ability to multi-task effectively through accurate planning, prioritisation and utilisation of own time and that of the teams
•A willingness to be flexible and adaptable dependent upon the demands of the business dynamics

Competative salary & company car allowance

Job Type: Full-time

Required experience:
•Management

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