Gi Professional

Client Relationship Manager

£30000 - £35000 per annum
16 Mar 2017
31 Mar 2017
Francine Atherley
Business Management
Contract Type
Full Time
Are you;

* An experienced Client Relationship manager, sales or business development
* 3 years’ experience in a similar role
* Track record of delivering growth in revenue, and retention of existing clients
* Strong strategic approach to generating, retention and client implementation plans
* Experience of working at similar level in an outsourcing or third party environment
* Director level client facing experience
* Experienced in analysing and presenting on client performance

Duties/ responsibilities

* Identify and up-date Client organization (charts, decision levels and process)
* Understand the services/solutions provided to the customer
* Understand and know contracts (incl. MSA) (documents library maintenance and up-date), validate if requested (incl. SLA commitment and billing item)

* Collaborate across teams to achieve daily, weekly and longer-term goals
* Follow-up SLA and quality report internally, initiate/suggest improvements when needed

* Support Management/Sales for invoicing communication and report

* Follow-up payments and collect debt aged invoices

* Prepare and attend client steering committees

* Prepare and participate to external audits (clients audits)

* Be the main client contact when necessary (except production level issues, monitored by delivery manager or team leaders): information, tech or delivery issues, SLA breach & penalties, claims

* Promote services and solutions to customers

* Sell add-ons and/or new services

* Analyse and validate customer needs, business watch/intelligence Be responsible of a customer portfolio and the related revenue : grow this revenue accordingly to personal objectives (Quota)

If you are an exceptional candidate with a proven track record in a similar role, we would like to hear from you. Please send a copy of you CV with cover letter