Maintenance Engineer - Technical Support Specialist

£35000 - £38000 per annum + generous benefits
17 Mar 2017
14 Apr 2017
Paul Simcox
Contract Type
Full Time
Maintenance Engineer - Technical Support Specialist

Materials Handling

to £38k – Northampton

Our client is renowned as a global market leader in the supply of bespoke materials handling solutions for a diverse range of applications, and as a result of continued success and a planned program of strategic growth, the company are now seeking to recruit a team of enthusiastic, dynamic and self-motivated Maintenance Engineer - Technical Support Specialist and complement the existing Customer Support team.

The successful candidate will be an experienced maintenance engineer responsible for all aspects of the day to day management of technical issues within a busy materials handling equipment support environment, providing technical support for both internal and external customers through both the 24 hour support desk function and field based engineers respectively. You will oversee the 24/7 technical support function and ensure it is available to all customers, undertaking the delivery of training preparation in support of the training officer and will resolve all aspects of client issues, supporting and assisting the account management team and performing site visits as appropriate.

Additionally, you will review statistical monthly data for site Materials Handling equipment and create technical plans for issues raised, creating upgrade and enhancement quotations to a professional standard and accurately within strict timescale constraints as well as assisting in the delivery of upgrade & enhancement presentations to clients when required. Finally, you will ensure smooth integration between the design and engineering departments and the Customer Service and Support team, managing the escalation procedure of customer issues when required and ensuring proactive management of technical issues within the support function at a field based level.

The role offers a unique challenge to have complete autonomy and responsibility for all aspects of site and regional issues in both the UK and Europe, necessitating worldwide travel when required and exceptional communication skills to ensure effective liaison with the internal senior management team and external customers respectively.

To be considered for this position, you will be qualified to at least HNC level in Electrical and Electronic Engineering and demonstrate knowledge and experience of either materials handling or process control equipment (a minimum of two years’ experience gained on S7 and Allen Bradley PLC platforms and of working with inverters, drives and general MCC systems is essential) and an appreciation of reading CAD drawings would also prove to be invaluable.

Do you have the relevant skills and experience to be considered for this challenging Maintenance Engineer - Technical Support Specialist role offering genuine autonomy and the potential to challenge your technical skills to their limits? Then contact Paul Simcox at Premier Technical Recruitment on 01827 68400 for a confidential discussion regarding your requirements or email your cv in the strictest confidence to for further details.

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