Customer Support Specialist

Location
Nottingham
Salary
Negotiable
Posted
27 Apr 2017
Closes
25 May 2017
Ref
RMS0178939
Contact
Abby Holland
Sector
Logistics
Discipline
Electronic
Function
Electrical
Contract Type
Permanent
Hours
Full Time
The Company:
Our client is an Engineering Services company, who are an international technical consultancy, providing a range of services including licence to operate, asset management, manufacturing improvement and capital investment to
customers in the chemical, petrochemical, oil & gas, pharmaceutical, manufacturing and consumer industries worldwide

The Role:
- Utilise management information to present the performance of the Team to internal and external stakeholders and in decision making
- Ensure all orders are processed and acknowledged efficiency, liaising with internal departments to solve any issues that arise
- Monitor the lead times for the products, escalating to the relevant business area to ensure goods are available at the agreed time
- Work with external suppliers to ensure documentation is accurately prepared to meet both the customer and legal requirements; and delivered with a view to identifying and implementing service improvements
- Reporting on complaints (PAR&R's) and ensuring closure is within a timely manner
- Ensure company policy and procedures are kept up to date and adhered to
- To develop good working relations with the customers, their agents, spatial and other departments to ensure all the customers' requirements are met
- Manage, motivate and develop employees and team performance in accordance with company procedures i.e performance review, ensuring objectives and behaviours are aligned and consistent to the department objectives
- Lead and manage in informal/formal team meetings to share key department information and progress against plans
- Promote health & safety within the workplace and safe working practices

Essential Skills / Qualifications:
- Leadership and management skills and experience and the ability to develop and motivate a team
- Awareness of operational people and performance management practices, including performance management
- Exceptional customer service skills
- Excellent communication skills - both verbal and written and the ability to build relationships/rapport with customers and internal/external stakeholders
- Excellent organisational skills
- Tenacity and focused, resilient, results orientated and able to respond to challenging business conditions
- IT literate and have a knowledge if TOPS system, Outlook and Excel

About Fircroft:
Fircroft has been placing people in specialist technical industries for approaching half a century, focusing on mid to senior level engineers for contract and permanent roles worldwide. By applying for this job you give consent for Fircroft to contact you, via email & telephone, to discuss your application along with future positions and Fircroft’s services.



Customer service, team leader, customer support

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