Customer Support Specialist

27 Apr 2017
25 May 2017
Abby Holland
Contract Type
Full Time
The Company:
Our client is an Engineering Services company, who are an international technical consultancy, providing a range of services including licence to operate, asset management, manufacturing improvement and capital investment to
customers in the chemical, petrochemical, oil & gas, pharmaceutical, manufacturing and consumer industries worldwide

The Role:
- Utilise management information to present the performance of the Team to internal and external stakeholders and in decision making
- Ensure all orders are processed and acknowledged efficiency, liaising with internal departments to solve any issues that arise
- Monitor the lead times for the products, escalating to the relevant business area to ensure goods are available at the agreed time
- Work with external suppliers to ensure documentation is accurately prepared to meet both the customer and legal requirements; and delivered with a view to identifying and implementing service improvements
- Reporting on complaints (PAR&R's) and ensuring closure is within a timely manner
- Ensure company policy and procedures are kept up to date and adhered to
- To develop good working relations with the customers, their agents, spatial and other departments to ensure all the customers' requirements are met
- Manage, motivate and develop employees and team performance in accordance with company procedures i.e performance review, ensuring objectives and behaviours are aligned and consistent to the department objectives
- Lead and manage in informal/formal team meetings to share key department information and progress against plans
- Promote health & safety within the workplace and safe working practices

Essential Skills / Qualifications:
- Leadership and management skills and experience and the ability to develop and motivate a team
- Awareness of operational people and performance management practices, including performance management
- Exceptional customer service skills
- Excellent communication skills - both verbal and written and the ability to build relationships/rapport with customers and internal/external stakeholders
- Excellent organisational skills
- Tenacity and focused, resilient, results orientated and able to respond to challenging business conditions
- IT literate and have a knowledge if TOPS system, Outlook and Excel

About Fircroft:
Fircroft has been placing people in specialist technical industries for approaching half a century, focusing on mid to senior level engineers for contract and permanent roles worldwide. By applying for this job you give consent for Fircroft to contact you, via email & telephone, to discuss your application along with future positions and Fircroft’s services.

Customer service, team leader, customer support

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