Marine Electronics Service Engineer

05 May 2017
02 Jun 2017
Martyn Hudson
Contract Type
Full Time

* Attend vessels to carry out various service related activities on board ships as follows:

* Troubleshooting and fault diagnosis
* Repair and maintenance
* Servicing
* Installation & commissioning
* Equipment surveys
* Crew training
* Covering various marine electronics systems such as:

* Radar
* Integrated Navigation & Bridge Systems
* Echo sounder
* Communication(internal and external) systems
* Automation systems

* Man the technical helpline and assist with remote diagnosis of problems onboard vessels
* Assist with manning the 24/7 helpline and call-out roster
* Provide timely and quality Service Reports
* Provide technical support to sales team
* Develop links with partner companies for technical support and training
* Be able to manage safe working and ensure H&S considerations are addressed on site
* Carry out test and diagnosis of equipment in the workshop and onboard
* Always act in a manner which promotes the good image of the business and maximises chances of future business
* Short durations of travel in UK and overseas, may be at short notice and with anti-social hours
* Working alone in a high pressure environment
* Ensuring that customer satisfaction levels are high and the business is the first choice service partner

Knowledge, Skills and Experience;

* Good knowledge and sound technical understanding of marine navigation and communication systems. Ability to diagnose and repair a wide range of bridge systems
* An intimate knowledge of the commercial shipping world, ideally having served time at sea
* Good communication skills written and verbal, ability to articulate technical issues to both non technical staff and to technical staff with different domain knowledge/responsibilities e.g. providing structured technical feedback to design engineering.
* Ability to work under pressure; meet tight deadlines, problem solving and executing duties while being observed by customer
* Thorough, diligent and practical approach.
* A relevant degree, HNC or equivalent engineering qualification
* Customer focused and prepared to go the extra mile to solve his problem
* Able to promote the right impression of the company to maximise chances of future business.
* Ability to obtain security clearance
* An ability when working onboard a vessels of being able to identify sales opportunities for the company , promote the company's products and services and refer leads to the business development team.
* Self motivated and able to work alone and as a team

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