1st & 2nd Line Support Engineer - SC

£100 - £180 per day
18 May 2017
15 Jun 2017
Tom McParland
Contract Type
Full Time
1st & 2nd Line Support Engineer - MoD SC

3 Month Rolling Contract

Lyneham, Wiltshire

£100 to £180 per day

Must be available within the next 2 weeks

You will be fully SC cleared and SC clearance will be in date in order to effectively assist in managing the MoD Official/Sensitive system.

You will ensure services are delivered to the customer within the stated SLAs.

Role and Responsibilities:

* Covering a broad range of: Device, Compute, Network and Application services, the prime responsibilities include the deployment, support, maintenance and changes forIT end user support.

* IT devices (e.g. Laptops).

* LAN Infrastructure.

* Wi-Fi Infrastructure.

* Security infrastructure.

* Compute and Storage infrastructure.

* Print Services.

* Audio Visual Services.

* Operating systems, such as Microsoft Windows.

* A range of industry standard and bespoke applications.

Skills and Experience:

* Significant experience of providing Tier-1 and Tier-2 support covering complex: Incident, Problem and Change Management.

* Significant experience of working in a Defence based (or similar) environment and a good understanding of the MOD’s ICS security policy.

* Broad knowledge of IT and communications services and technologies.

* Good technical knowledge of the following:

* End user device support and configuration: PC, Printer

* Microsoft Operating Systems

* Active Directory and Domain management

* Network Technologies: LAN/WLAN/WAN.

* Server Technologies: Microsoft Server, Virtualisation.

* Storage Technologies: SAN architecture, Backup.

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