1st & 2nd Line Support Engineer - SC

Recruiter
Location
Wiltshire
Salary
£100 - £180 per day
Posted
18 May 2017
Closes
15 Jun 2017
Ref
1162882/002
Contact
Tom McParland
Discipline
Software
Contract Type
Contract
Hours
Full Time
1st & 2nd Line Support Engineer - MoD SC

3 Month Rolling Contract

Lyneham, Wiltshire

£100 to £180 per day



Must be available within the next 2 weeks



You will be fully SC cleared and SC clearance will be in date in order to effectively assist in managing the MoD Official/Sensitive system.



You will ensure services are delivered to the customer within the stated SLAs.



Role and Responsibilities:

* Covering a broad range of: Device, Compute, Network and Application services, the prime responsibilities include the deployment, support, maintenance and changes forIT end user support.

* IT devices (e.g. Laptops).

* LAN Infrastructure.

* Wi-Fi Infrastructure.

* Security infrastructure.

* Compute and Storage infrastructure.

* Print Services.

* Audio Visual Services.

* Operating systems, such as Microsoft Windows.

* A range of industry standard and bespoke applications.



Skills and Experience:

* Significant experience of providing Tier-1 and Tier-2 support covering complex: Incident, Problem and Change Management.

* Significant experience of working in a Defence based (or similar) environment and a good understanding of the MOD’s ICS security policy.

* Broad knowledge of IT and communications services and technologies.

* Good technical knowledge of the following:

* End user device support and configuration: PC, Printer

* Microsoft Operating Systems

* Active Directory and Domain management

* Network Technologies: LAN/WLAN/WAN.

* Server Technologies: Microsoft Server, Virtualisation.

* Storage Technologies: SAN architecture, Backup.