Matchtech

Transformer Service Manager

Recruiter
Location
Stone
Salary
£50000 - £60000 per annum
Posted
23 May 2017
Closes
20 Jun 2017
Ref
EMP391042
Contact
Luke Willis
Function
Electrical
Contract Type
Permanent
Hours
Full Time
Main Accountabilities



People

- To manage the Transformer Service employees

- To provide a safe working environment for all site employees, mitigate the risks via robust processes

- Ensure ethical behaviour in line with code of conduct of employees

- Manage the environmental risks associated with the business unit.

- Create the environment that allows all employees to develop and succeed.

- Motivate the team and ensure continuous development plans are created and monitored



Organisation



Business Targets

- Takes a strong leadership role in management of the business targets and KPI’s

- Ensure sustainable growth strategies and targets are created, developed and achieved

- Use team knowledge to drive growth in specific portfolio areas

- Ensure continuous improvement within the business via operational improvements, cost take out reporting and supply chain management efficiencies

- Ensure business processes are adhered to and regularly reviewed.



HR

- Ensure that the area of responsibility is properly organized, staffed and directed. Guide, motivate and develop personnel within the business in line with HR policies.



Special projects

- Work closely with the product factories on developing sustainable and successful agreements on product installation, commissioning and warranty handling



Customer

- Interact and manage key customers, both internal and external and their expectation of the business

- Ensure customer satisfaction by driving towards excellent customer service

- Ensure legal compliance for customers

- Responsive to customer requests. Ensure customer on time deliveries are met and customers fully engaged and communicated to



Position Interactions

- Transformer Service Global Core Team

- Transformer General manager UK

- Operations, Engineering, Project Managers, SHESQ,

- Sales & Marketing

- Service, FES and CSO sales organisations

- Service Coordinators

- Field Engineers

- Customers



Challenges

- Customer interface and delivery, internal and external

- Timely and accurate forecasting/reporting

- Achieving programmes within specified timescales

- Managing People, direct and indirect reports

- Developing strategy and growth plans

- Communicating at many organizational levels





Knowledge, Skills and Experience



Essential

- Strong background and experience in the power sector

- Extensive management experience

- Demonstrate customer focus

- History of delivering successful business results

- Ability to make an Impact and influence change

- Strong people skills



Desirable

- Service delivery experience

- Knowledge of our clients organisation and processes

- Experience of differing business sectors and industry familiarisation