Matchtech

UK Service Manager - Marine Electronics

Recruiter
Location
Chelmsford
Salary
Negotiable
Posted
06 Jun 2017
Closes
04 Jul 2017
Ref
EMP392852
Contact
Martyn Hudson
Sector
Electronics
Discipline
Electronic
Function
Electrical
Contract Type
Permanent
Hours
Full Time
Purpose;

The Service Manager is responsible for the delivery of service and support for;

* Transactional Regional Clients
* Customer with maintenance agreements.
* National service agreements.
* Overseas clients requesting service in the UK.
* Management/ coordination of overseas agents for service interventions.

The Service Manager will be expected to lead and continually improve the Service and Support offered by the business to ensure that the highest possible standard of delivery is given to the customer. The Service Manager is responsible for all aspects of the Service capability, this includes, but is not limited to maintaining an agreed level of profitability for Service and the delivery of labour contracts.

Knowledge and experience required;

* Relevant and recent marine domain knowledge regarding the technology on board ships is essential. Preferably knowledge of ships electronics navigation systems.
* Technical knowledge and competency, able to demonstrate an excellent understanding of the Regulations surrounding the Marine industry as well as a broad knowledge of electronics products.
* Proven track record in selling service capability to clients.
* Proven track record in managing a distributed workforce.
* Experience in a dynamic service industry combined with an in-depth knowledge of the wider Maritime community.
* Technical experience/knowledge which would allow an understanding of concepts in all areas of Marine electronics would be advantageous in the absence of high level relevant qualification.

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