Matchtech

Time & Attendance Advisor

Recruiter
Location
Preston
Salary
Negotiable
Posted
13 Jun 2017
Closes
11 Jul 2017
Ref
EMP393240
Contact
Grace Aitken-McMullan
Discipline
Business Management
Contract Type
Contract
Hours
Full Time
You will be expected to handle a busy customer facing environment, dealing with queries from individuals and different business units which will range from straightforward queries through to complex ones; For example, from processing absence and overtime to investigating pay queries and shift payments.

As a Time & Attendance Administrator your main responsibilities will involve;

* Seeking to exceed customers’ needs where possible by going out of your way to find the best solution to their enquiry and leave them feeling confident in us.
* Providing accurate and effective information our customers.
* Working quickly, efficiently and accurately without compromising on quality.
* Managing your own workload to ensure personal and team targets are met.
* Assisting in the review, development and implementation of changes to working procedures.

Requirements:

* Working in a customer focused environment.
* Providing written and verbal customer service.
* Intermediate Microsoft Office skills e.g. mail merges, creating slideshows in PowerPoint, utilising Outlook to create address books and signatures, excellent excel skills including creating formulas, pivot tables, macros, VLOOKUP etc.
* IT tools and systems e.g. query management tools such as ServiceNow.

Knowledge of the Open Options application or other time and attendance systems would be an advantage.

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