Matchtech

Technical Manager

Recruiter
Location
Maidenhead
Salary
Negotiable
Posted
26 Jun 2017
Closes
24 Jul 2017
Ref
EMP394034
Contact
Charlotte Hope
Contract Type
Permanent
Hours
Full Time
Our client has an opening for a Technical Manager to join this exciting business.

Key areas include: the support of new product development, supporting the EMEA based business technical teams, product benchmarking & intelligence, and strong feedback and joint work with the main R&D centre in China. In light of the importance of the role, this position reports directly to CEO International and dotted line to Manufacturing / R&D CEO in China. This position is key to the ongoing growth of the business & development of the company’s water purification systems.

Job Summary

Drive New Product development through:

* Working jointly with Group Marketing on product requirements and specifications.
* Working collaboratively with R&D team to develop the product.
* Development of testing protocol and standards to determine sample effectiveness, serviceability and reliability for the marketplace. Disseminating this information and suggesting solutions to improve initial samples.
* Support Group Marketing during the pre-production field testing and final launch plans including where necessary in-field launch events, training and exhibitions.

Support business growth through:

* Creating and organizing excellent support materials for all BUs to access and utilize, these include: operation and service manuals, training videos, technical bulletins and sales and marketing literature. Review what the current ‘status-quo’ challenge is and develop best practice including products used in servicing and core processes.
* Act as key point of contact to gather and share operational share practice. Organise structured meetings and feedback. Act as co-ordinator for wider BU/Global technical network and community.
* Develop and quality control technical training programs within the Group – lead development of high quality training materials. Possible delivery of high level masterclasses.
* Oversee the administration and resolution of warranty and insurance claims. Feedback warranty claims and information to the R&D / Manufacturing team for product improvement.
* Support the wider Indirect WL Trading business as necessary on specific projects.
* Act as the point of contact and point of escalation for difficult or complex technical issues and support timely resolution of these issues with senior leadership, R&D, China factory etc.
* Act as passionate advocate of sharing information and keeping the BU technical teams abreast and aware of latest issues, products, training, materials, etc.
* Responsible for local market product certification including active involvement in technical committees of relevant associations. To know what is happening and to update company of pending requirements, legislation etc.
* Continue to stay current on market developments and competitive products. Instigate product benchmarking work and communicate this within the business to help commercial teams sell against competing products
* Remain current with general industry standards, new technologies, and market tendencies.

Qualifications & Experience

* Mechanical or Industrial engineering degree with engineering experience, or HND with 5+yrs of experience. Good practical experience.
* Background in coffee machines, vending machines, water treatment or products – an relative advantage. In general, experience with B2B or B2C products utilizing ‘food & beverage’ standards, refrigeration, electronic controls important.
* Demonstrated ability to analyze data and formulate action plans and create and successfully execute project schedules.
* Experience of managing service organisations very helpful
* Experience coordinating several projects simultaneously while meeting deadlines and achieving company objectives.
* Proven success in working with others while completing projects and empowering co-workers.
* Possess excellent written and oral communication skills.
* Capable of delivering technical and sales presentations to an audience possessing a wide range of aptitudes related to subject.
* Knowledge of water purification desired, but not necessary. Motivation to become a subject matter expert in water is mandatory.
* Looking to develop professional engineering career, possibly started on path to CEng (UK) or similar.

Compensation: Attractive with company bonus, car allowance and benefits

Other notes: Requires around 40% travel mainly within UK / Europe, occasional wider EMEA region, US or China.