Transformer Service Manager

£50000 - £65000 per annum
07 Jul 2017
04 Aug 2017
Luke Willis
Contract Type
Full Time
Main Accountabilities


- To manage the Transformer Service employees

- To provide a safe working environment for all site employees, mitigate the risks via robust processes

- Ensure ethical behaviour in line with code of conduct of employees

- Manage the environmental risks associated with the business unit.

- Create the environment that allows all employees to develop and succeed.

- Motivate the team and ensure continuous development plans are created and monitored


Business Targets

- Takes a strong leadership role in management of the business targets and KPI’s

- Ensure sustainable growth strategies and targets are created, developed and achieved

- Use team knowledge to drive growth in specific portfolio areas

- Ensure continuous improvement within the business via operational improvements, cost take out reporting and supply chain management efficiencies

- Ensure business processes are adhered to and regularly reviewed.


- Ensure that the area of responsibility is properly organized, staffed and directed. Guide, motivate and develop personnel within the business in line with HR policies.

Special projects

- Work closely with the product factories on developing sustainable and successful agreements on product installation, commissioning and warranty handling


- Interact and manage key customers, both internal and external and their expectation of the business

- Ensure customer satisfaction by driving towards excellent customer service

- Ensure legal compliance for customers

- Responsive to customer requests. Ensure customer on time deliveries are met and customers fully engaged and communicated to

Position Interactions

- Transformer Service Global Core Team

- Transformer General manager UK

- Operations, Engineering, Project Managers, SHESQ,

- Sales & Marketing

- Service, FES and CSO sales organisations

- Service Coordinators

- Field Engineers

- Customers


- Customer interface and delivery, internal and external

- Timely and accurate forecasting/reporting

- Achieving programmes within specified timescales

- Managing People, direct and indirect reports

- Developing strategy and growth plans

- Communicating at many organizational levels

Knowledge, Skills and Experience


- Strong background and experience in the power sector

- Extensive management experience

- Demonstrate customer focus

- History of delivering successful business results

- Ability to make an Impact and influence change

- Strong people skills


- Service delivery experience

- Knowledge of our clients organisation and processes

- Experience of differing business sectors and industry familiarisation

Matchtech acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers and is part of Gattaca Plc.

Gattaca Plc provides support services to Matchtech and may assist with processing your application.