Matchtech

Transformer Service Manager

Recruiter
Location
Stone
Salary
£50000 - £65000 per annum
Posted
07 Jul 2017
Closes
04 Aug 2017
Ref
EMP391042
Contact
Luke Willis
Contract Type
Permanent
Hours
Full Time
Main Accountabilities



People

- To manage the Transformer Service employees

- To provide a safe working environment for all site employees, mitigate the risks via robust processes

- Ensure ethical behaviour in line with code of conduct of employees

- Manage the environmental risks associated with the business unit.

- Create the environment that allows all employees to develop and succeed.

- Motivate the team and ensure continuous development plans are created and monitored



Organisation



Business Targets

- Takes a strong leadership role in management of the business targets and KPI’s

- Ensure sustainable growth strategies and targets are created, developed and achieved

- Use team knowledge to drive growth in specific portfolio areas

- Ensure continuous improvement within the business via operational improvements, cost take out reporting and supply chain management efficiencies

- Ensure business processes are adhered to and regularly reviewed.



HR

- Ensure that the area of responsibility is properly organized, staffed and directed. Guide, motivate and develop personnel within the business in line with HR policies.



Special projects

- Work closely with the product factories on developing sustainable and successful agreements on product installation, commissioning and warranty handling



Customer

- Interact and manage key customers, both internal and external and their expectation of the business

- Ensure customer satisfaction by driving towards excellent customer service

- Ensure legal compliance for customers

- Responsive to customer requests. Ensure customer on time deliveries are met and customers fully engaged and communicated to



Position Interactions

- Transformer Service Global Core Team

- Transformer General manager UK

- Operations, Engineering, Project Managers, SHESQ,

- Sales & Marketing

- Service, FES and CSO sales organisations

- Service Coordinators

- Field Engineers

- Customers



Challenges

- Customer interface and delivery, internal and external

- Timely and accurate forecasting/reporting

- Achieving programmes within specified timescales

- Managing People, direct and indirect reports

- Developing strategy and growth plans

- Communicating at many organizational levels





Knowledge, Skills and Experience



Essential

- Strong background and experience in the power sector

- Extensive management experience

- Demonstrate customer focus

- History of delivering successful business results

- Ability to make an Impact and influence change

- Strong people skills



Desirable

- Service delivery experience

- Knowledge of our clients organisation and processes

- Experience of differing business sectors and industry familiarisation

Matchtech acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers and is part of Gattaca Plc.

Gattaca Plc provides support services to Matchtech and may assist with processing your application.