Maintenance Engineers - Aston

£28000 - £32000 per annum
20 Jul 2017
17 Aug 2017
Charlotte Hope
Contract Type
Full Time
The main purpose of this position is:

* To provide a site engineer service function to their customers in line with customer contracts
* To provide a professional engineering service on customer site in line with Service Level Agreements (SLA)
* To demonstrate strong customer facing skills and have a broad in depth product knowledge
* To demonstrate a flexible approach to location and working hours (where appropriate) incorporating all necessary shift patterns such as early, day, late and night shift
* To complete all tasks ensuring the highest level of quality is delivered and all tasks completed cost effectively
* Ensuring machine performance is in line with/exceeds the customer’s expectations under our contractual SLAs
* Maintenance of customer satisfaction at the highest level by carrying out corrective and preventative maintenance in accordance with the standard procedures
* Identifying any improvement and innovation opportunities with the service management team and customer to add value at every opportunity
* Responsibility for providing a speedy first time fix to all breakdowns through methodical diagnosis, corrective action and thorough testing
* Carrying out planned and preventative maintenance in line with OEM requirements
* Escalation of any prolonged down time as per agreed escalation procedures
* Maintenance of stock inventory control by keeping the parts usage, parts request, parts transfer, parts refurbishments and stock control paperwork up to date
* Making recommendations to service management team for improving service, reliability and performance of systems
* Remaining focused on the objective of returning a faulty/impaired machine to full operation when faced with any difficult high pressure situation in a customer environment

Skills and Experience

* Educated to Mechanical/Electrical Degree, Diploma or equivalent standard or extensive experience in document handling electro mechanical equipment.
* Process focused with a disciplined approach to following set processes.
* Experience of working in a customer facing environment with demanding SLAs.
* An electrical qualification is desirable.
* PC literate (fully proficient with XP, MS Office, particularly Word, Excel PowerPoint and Outlook and comfortable working knowledge of PC hardware).
* Excellent communication skills.
* Flexibility and positive attitude.

Matchtech acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers and is part of Gattaca Plc.

Gattaca Plc provides support services to Matchtech and may assist with processing your application.

Similar jobs

Similar jobs