Sales Support Technician 

Doncaster, South Yorkshire
£22,000 - £25,000 DOE Plus Benefits
02 Aug 2017
30 Aug 2017
Contract Type
Full Time

Sales Support Technician 
Field Based (Covering Yorkshire, including Doncaster and Huddersfield) 

Are you a mechanical or electrical professional with great customer-facing skills? Could you thrive as a Sales Support Technician with one of the leaders in bed management technology for the healthcare sector in the UK? If so, read on. 

The Company: 

Our client is an innovative medical solutions provider that works hand-in-hand with the NHS to deliver solutions and responses to patient-related issues. Having developed a strong service offering, they have also created a range of products to provide comfort and relief to healthcare patients and the bed-ridden. They are now looking for a Sales Support Technician to join their dedicated team, working with customers throughout Yorkshire. 

The Rewards: 

- Salary of £22,000 - £25,000 DOE 
- Annual bonus (up to 12% of salary) 
- Company vehicle 
- Great support from other regional Engineers 

Taking an innovative approach to everything they do, our client is focused on improving patient comfort and helping a healthier, happier UK population. 

They pride themselves on the quality of their team, the responsiveness and flexibility of their approach and their track record of improving patient outcomes. 

Our client needs flexible, customer-focused people to join them and help to deliver their unique product offering to healthcare providers and caregivers. If you are driven, caring and committed, then they would like you to join their family, apply today. 

The Role: 

As a Sales Support Technician, you will be tasked with providing support and services to customers who have purchased or are renting our client’s products. 

This is very much a technical/engineering role in which you will support the sales, delivery and set-up of new products. You will work with both the Service and New Business Teams, acting as a point of contact for customers and actively supporting the sales process. 

Specifically, your role will involve: 

- Providing timely and appropriate services to customers 
- Communicating customers’ needs or complaints to Area Supervisors and Account and Territory Managers 
- Providing product demonstrations and basic training to Caregivers 
- Delivering and installing ready-for-use products and removing dirty or failing products 
- Cleaning products and carrying out electrical safety testing 
- Repairing and servicing products and ensuring they are fit for use 
- Implementing product modifications and audits 
- Supporting the Sales and Clinical Teams with servicing activities to support sales 
- Acting as a representative of the Service Department for customers 

About You: 

To be considered for the role of Sales Support Technician, you will need: 

- A qualification in a mechanical or electrical discipline 
- Experience within a customer service and/or facing environment 
- A full driving licence 
- Basic PC skills, including email and MS Office 

Due to the nature of this position, you will also need to be DBS checked prior to commencing this role. 

Experience in a hospital servicing role would be beneficial to your application. 

Our client is interested in hearing from you if you have held the role of Sales Support Technician, Service Technician, Product Support Engineer, Field Service Engineer, or Medical Device Technician. 

Other organisations may call this role Service Engineer, Electrical Engineer, Customer Support Technician, Customer Support Engineer, or Field Engineer. 

Webrecruit and our clients are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. 

So, if you are a driven and committed Sales Support Technician, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

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