Technical Support Engineer / Technical Support Analyst

£20000 - £24000 per annum
10 Aug 2017
07 Sep 2017
Elina Lund
Contract Type
Full Time
Job Title: Technical Support Engineer

Location: Silsoe (Field and Office based)

Salary: £20,000 - £24,000 per annum, dependant on experience

Position: Permanent, Full Time

Hours: Mon – Thurs 09:00 - 17.30, Friday 09:00 – 17:00

Our client are currently looking to recruit an enthusiastic and dedicated individual to join the busy technical support team, handling queries and resolving faults. They are a fast-growing telecommunications & Managed service provider, with a product portfolio that includes lines, broadband, the latest voice and data products, cloud based technologies and desktop support (MAC/Windows). They encourage a positive working environment and are based on the top floor of a country estate located in Silsoe, overlooking beautiful formal gardens.

Duties to include but not restricted to:

* Travelling across the UK to complete site surveys, installations, training and support on all technical products.
* Installing and configuring computer & telecoms hardware, operating systems and applications.
* Monitoring and maintaining computer/Telephone systems and networks.
* Talking staff & clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues.
* Troubleshooting system and network problems and diagnosing and solving hardware or software faults.
* Liaising with Customer Service Teams and Carriers to resolve customer faults.
* Providing support & logging tickets.
* Following diagrams and written instructions to repair a fault or set up a system.
* Supporting the roll-out of new applications.
* Setting up new users' accounts and profiles and dealing with password issues.
* Working continuously on a task until completion.
* Prioritising and managing several open cases at any given time.
* Rapidly establishing a good working relationship with customers and other professionals.
* General Office administration.


* Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution.
* The ability to work well in a team and independently.
* The ability to prioritise your workload.
* Attention to detail.
* Pleasant telephone manner.

Please be aware that to be considered for this role; candidates must be eligible to both live and work in the UK.

Please click the APPLY button to send your CV and Cover Letter for this role.

Candidates with previous experience and job titles of; Technical Support Manager, Lead Field Engineer, Customer Service Manager, Field Service Manager, Client Support Manager, Head of Customer Services, Engineering Manager, Client Relations, Technical Service Engineer, Engineering Manager, Lead Engineering Technician, Service Manager, Maintenance Manager, Engineer, Engineering Service Manager, Field Maintenance Engineer may also be considered for this role.