Customer Quality and Reliability Director

Recruiter
Location
Towcester
Salary
Negotiable
Posted
10 Aug 2017
Closes
07 Sep 2017
Ref
1162376/002
Contact
Jamie Kenward
Sector
Electronics
Discipline
Reliability
Function
Electrical
Contract Type
Permanent
Hours
Full Time
Job Title: Customer Quality Director

Sector: Hi Tech Manufacturing

Location: Towcester, Northamptonshire

Salary: Negotiable





Customer Quality Director: You will deliver leadership for Customer-Focused Quality improvements, Design Assurance, Reliability, Product Safety, Quality Systems and business process improvement initiatives. The key responsibilities for the role are to

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Prime the Quality Management interface and messaging on Customer matters relating to Product Quality Compliance and Reporting.
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Engaging and responsible for interfacing with regional customers for key quality issues, supporting RMA issue resolution.
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Review Key Customer Requirements / Contracts and ensure they are suitably addressed and managed by internal procedures or managed back to the Customer.
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Implement and maintain RMA processes, driving improvement programs and detailed reporting of Product Quality Performance.
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Interface, Support and work any Project based work on initiatives delivering improved product and process initiatives as necessary.

The Company:

You will join a global manufacturer of high tech electronic components who have a strong focus on research and development and have been at the forefront of their market for over three decades.

Your Skills and Experience:

Education/Qualification - Minimum:

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Degree in a relevant technical discipline or equivalent experience
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Experience of Quality Management with technical skills in an electronics / optoelectronics field

Skills/Competencies Essential:

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Broad technical skills and understanding of Materials, Electronics, FW/SW, PCBA, Optics
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Product Reliability Awareness / Design Assurance: Knowledge of process and material to assure product reliability.
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QC tools awareness, 8D report methodology, SPC, Gauge R&R, Calibration, 6-Sigma, PDCA
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Good communication with Engineering, Commercial teams and External Customers.

Skills/Competencies Desirable:

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Experience of Product Lifecycle. Failure Analysis knowledge
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ISO9000, TL9000: Certified internal auditor with significant audit experience
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Material FMD and RoHS aware: Product compliance to RoHS program.
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Understanding of the telecom industry and market. e.g. Telcordia Stds, IPC610, etc.
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A minimum of 5years experience in a relevant role

Benefits

Private Healthcare, Holiday Purchase, Pension contributions matched + 3%, income protection, relocation package

How to Apply:

Send me a copy of your CV and I will call you back to discuss this role and your situation

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