Customer Quality Director

10 Aug 2017
07 Sep 2017
Jamie Kenward
Contract Type
Full Time
Job Title: Customer Quality Director

Sector: Hi Tech Manufacturing

Location: Paignton, Devon

Salary: Negotiable

Customer Quality Director: You will deliver leadership for Customer-Focused Quality improvements, Design Assurance, Reliability, Product Safety, Quality Systems and business process improvement initiatives. The key responsibilities for the role are to


Prime the Quality Management interface and messaging on Customer matters relating to Product Quality Compliance and Reporting.

Engaging and responsible for interfacing with regional customers for key quality issues, supporting RMA issue resolution.

Review Key Customer Requirements / Contracts and ensure they are suitably addressed and managed by internal procedures or managed back to the Customer.

Implement and maintain RMA processes, driving improvement programs and detailed reporting of Product Quality Performance.

Interface, Support and work any Project based work on initiatives delivering improved product and process initiatives as necessary.

The Company:

You will join a global manufacturer of high tech electronic components who have a strong focus on research and development and have been at the forefront of their market for over three decades.

Your Skills and Experience:

Education/Qualification - Minimum:


Degree in a relevant technical discipline or equivalent experience

Experience of Quality Management with technical skills in an electronics / optoelectronics field

Skills/Competencies Essential:


Broad technical skills and understanding of Materials, Electronics, FW/SW, PCBA, Optics

Product Reliability Awareness / Design Assurance: Knowledge of process and material to assure product reliability.

QC tools awareness, 8D report methodology, SPC, Gauge R&R, Calibration, 6-Sigma, PDCA

Good communication with Engineering, Commercial teams and External Customers.

Skills/Competencies Desirable:


Experience of Product Lifecycle. Failure Analysis knowledge

ISO9000, TL9000: Certified internal auditor with significant audit experience

Material FMD and RoHS aware: Product compliance to RoHS program.

Understanding of the telecom industry and market. e.g. Telcordia Stds, IPC610, etc.

A minimum of 5years experience in a relevant role


Private Healthcare, Holiday Purchase, Pension contributions matched + 3%, income protection, relocation package

How to Apply:

Send me a copy of your CV and I will call you back to discuss this role and your situation

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