Customer Quality Director

Recruiter
CBS Butler
Location
Paignton
Salary
Negotiable
Posted
10 Aug 2017
Closes
07 Sep 2017
Ref
1162376/002/P
Contact
Jamie Kenward
Sector
Electronics
Discipline
Reliability
Function
Electrical
Contract Type
Permanent
Hours
Full Time
Job Title: Customer Quality Director

Sector: Hi Tech Manufacturing

Location: Paignton, Devon

Salary: Negotiable



Customer Quality Director: You will deliver leadership for Customer-Focused Quality improvements, Design Assurance, Reliability, Product Safety, Quality Systems and business process improvement initiatives. The key responsibilities for the role are to

*

Prime the Quality Management interface and messaging on Customer matters relating to Product Quality Compliance and Reporting.
*

Engaging and responsible for interfacing with regional customers for key quality issues, supporting RMA issue resolution.
*

Review Key Customer Requirements / Contracts and ensure they are suitably addressed and managed by internal procedures or managed back to the Customer.
*

Implement and maintain RMA processes, driving improvement programs and detailed reporting of Product Quality Performance.
*

Interface, Support and work any Project based work on initiatives delivering improved product and process initiatives as necessary.

The Company:

You will join a global manufacturer of high tech electronic components who have a strong focus on research and development and have been at the forefront of their market for over three decades.

Your Skills and Experience:

Education/Qualification - Minimum:

*

Degree in a relevant technical discipline or equivalent experience
*

Experience of Quality Management with technical skills in an electronics / optoelectronics field

Skills/Competencies Essential:

*

Broad technical skills and understanding of Materials, Electronics, FW/SW, PCBA, Optics
*

Product Reliability Awareness / Design Assurance: Knowledge of process and material to assure product reliability.
*

QC tools awareness, 8D report methodology, SPC, Gauge R&R, Calibration, 6-Sigma, PDCA
*

Good communication with Engineering, Commercial teams and External Customers.

Skills/Competencies Desirable:

*

Experience of Product Lifecycle. Failure Analysis knowledge
*

ISO9000, TL9000: Certified internal auditor with significant audit experience
*

Material FMD and RoHS aware: Product compliance to RoHS program.
*

Understanding of the telecom industry and market. e.g. Telcordia Stds, IPC610, etc.
*

A minimum of 5years experience in a relevant role

Benefits

Private Healthcare, Holiday Purchase, Pension contributions matched + 3%, income protection, relocation package

How to Apply:

Send me a copy of your CV and I will call you back to discuss this role and your situation

More searches like this