Phone Service Centre Technician / Phone Repair Technician

Location
Portsmouth
Salary
Negotiable
Posted
06 Oct 2017
Closes
03 Nov 2017
Ref
TRCM-33
Contact
Martina S
Discipline
Electronic
Contract Type
Permanent
Hours
Full Time
Job Title: Phone/ Gadget Repairs Technician

Location: Portsmouth, Lakeside (PO6)

Salary: Competitive subject to experience

Job type: Permanent

If you have a passion for repairing mobile phones and gadgets this job is definitely for you!

Our client is currently looking to recruit a mobile phone / gadget repair Technician.

Role Description:

The Technician role is an extremely exciting opportunity to join a fast paced team repairing and replacing mobile phones and gadgets for their claims postal operation.

Fault finding & Diagnostics

* Stripping down mobile telephones to accurately identify faults down to component level and using the correct components to repair the mobile phone accurately.
* Carrying out full repairs such as Screen replacement, Water damage or electronic repair, Soldering as necessary to the repairs being conducted and Rebuilding of the handset.

Managing the process from end to end

* Receiving and booking in faulty phones
* Diagnostics & Repair
* Providing updates on the repairs process
* Ensuring safe delivery of the repaired phones to our customers
* Writing and presenting regular progress reports for management
* Maintaining Customer database
* Contributing to new ideas and continuous improvement of the repairs business and service delivery
* Managing accurately mobile phone parts
* Interface with our UK high street Phone Service Centres
* Handing warranty returns from our Phone Services Centers to identify the root cause of all failed repairs and interface with Customers and Service Centre Teams to provide feedback

The Candidate:

Our client is looking for someone with excellent experience of Mobile Phone Repairs, and has first class accuracy skills, and can demonstrate they can work to stretching productivity targets and quality standards. They will be highly organised, with a genuine passion and interest in technology.

The successful candidate will have:

* Mobile Phone / Gadget Repair experience
* Working knowledge across a wide range of range of popular mobile handsets from iPhone, Samsung , Motorola, Sony, BlackBerry, HTC, etc
* Previous experience of working within the technology sector. eg: soldering, electronic assembly, hardware repairs, Software update
* First class customer service skills
* Process aware with excellent organisational skills
* Good working knowledge of MS Office such as Word and Excel, Outlook
* A passion for technology / mobile phones
* High Standards of accuracy skills
* The ability to work to stretching and demanding targets

Please click on the APPLY button to send your CV and Cover Letter for this role.

Candidates with the relevant job titles and experience of; Phone Service Centre Technician, Phone Repair Technician, Mobile Phone Technician, Repairs Technician, Maintenance Technician, Gadget Repairs, Gadget Repair Technician, Repairs Engineer, iPhone Repair, Samsung Repair, Motorola, Sony ,BlackBerry, HTC, Customer Service will also be considered for this role.

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