Internal Sales / Support Engineer

High Wycombe
£26000 - £28000 per annum + bonus, 25 days holiday
28 Feb 2018
28 Mar 2018
Alisna Magar
Contract Type
Full Time
A global leading manufacturing company specialising in products within the HVAC industry are now looking for a Technical Sales Engineer with an interest in ventilation products to join their expanding team. You will provide technical support, design, and proposal preparations for our complete range of ventilation products from domestic fans through to commercial MVHR (heat recovery) units, where you will play an essential role in securing orders and providing exemplary pre and post sales technical support.

Within this role you will:

* Provide technical support and troubleshooting to both external customers and internal staff via telephone and email
* Design systems in line with customer requirements and building regulations
* Analyse specifications and drawings to produce suitable equipment selections
* Prepare quotations and BOMs (Bill of Materials) using various internal systems, processes, and guidelines
* Respond to customer technical cases within agreed timelines, and document any new findings on our internal FAQ system in order to expand our own knowledge base

Ideally you will have:

* Technical Sales / Support experience within a similar role
* Fluent English, both spoken and written is essential
* Working knowledge of Microsoft Outlook, Word and Excel
* Working knowledge of CAD would be desirable

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