Service Account Manager

Recruiter
CBS Butler
Location
Redhill
Salary
Up to £30000 per annum
Posted
23 Mar 2018
Closes
20 Apr 2018
Ref
1165665
Contact
Alisna Magar
Sector
Manufacturing
Discipline
Electro-Mechanical
Contract Type
Permanent
Hours
Full Time
A global leading engineering organisation operating within high security, complex manufacturing are now looking for an Account Manager to join their Service team. You will take responsibility for monitoring all EMEA revenue streams associated with service and support to develop and manage new revenue streams whilst making service more profitable.

Within this role you will:

* Responsible for maximising EMEA service revenue
* Manage and build relationships with key customers, attend requested meetings and provide reporting and feedback to customers as necessary.
* Handle escalations from contracts teams in regards to existing contracts such as pricing queries, requests for meetings and so forth.
* Work with Sales and Senior Management to develop ways of generating new business and grow service revenue within the current distribution network.
* Support Contracts team in providing Service Contract quotations to customers based on their annual renewals

Ideally, you will have:

* Customer service / Account management background.
* Proficient in the application of Microsoft.
* Relative industry experience is beneficial but not mandatory.
* Experience of business development is essential.
* Excellent verbal and written communication skills essential as role is customer facing.