Field Engineer - Install & Service – Mechatronics / Electronics

Didcot, Oxfordshire
£35,000 - £45,000 + Benefits Package
17 Aug 2018
31 Aug 2018
Contract Type
Full Time

Field Engineer - Install & Service – Mechatronics / Electronics
Didcot, OX11
£35,000 - £45,000 + Benefits Package

We are a fast-growth company Science Technology company based at Harwell in Oxfordshire with an exciting future.

We are looking for a highly motivated self-starter to carry out field service and related activities on our FTIR spectrometers which have been certified for use in hazardous environments in chemical plants. 

This is an exciting opportunity to lay the foundations of an effective service function as we start to ship products to customers. You will enjoy being on the road and can expect to be travelling up to 50% of your time, primarily to our customer sites which may be anywhere in the world. The role will suit someone who enjoys working in a high-paced environment.

You will be the technical interface between the customer and the business. Part of the role is assisting in the design of interfaces and part is the actual installation, service and support of the instrument at customers’ sites.

Your proactive approach, team spirit and eagerness to continuously develop your skills are what will ultimately drive our success. Our organization is developing and we guarantee an interesting and challenging position with the opportunity for personal growth.

Field Engineer Key responsibilities:

+ Performing field service activities, including understanding the customer’s installation requirements and ensuring we develop effective solutions, on-site installation, upgrades, preventative maintenance and repairs
+ Solving a broad range of hardware and/or software problems of varying scope and complexity
+ Coordinating your own work schedule with colleagues and management
+ Instructing customers in the use of our instruments to ensure safe and effective customer operations
+ Providing proactive and responsive technical telephone and email support, ensuring that our customers are successful in the use of their instrumentation
+ Developing service manuals and procedures
+ Training distributor field service engineers
+ Producing timely and accurate reports of your activities: e.g. service and expense reports
+ Assuring the highest level of service to achieve customer satisfaction and loyalty
+ Providing sales leads
+ Providing feedback to support teams for improving customer interfaces, correcting documentation and updating procedures

Qualifications, talents and skills needed to succeed in the role:

+ Driving license required
+ Typically requires a Bsc or MSc degree or equivalent qualification in mechatronics, electronics/engineering or other applicable experience in a high-tech environment.
+ Analytical trouble shooting and problem solving abilities
+ IT skills, including TCP/IP networking with a good knowledge of standard plant communication protocols, e.g. analogue, profibus, modbus, OPC …
+ Excellent communication skills in English, verbal and in writing
+ Independent, service-minded and educational in the approach towards customers
+ Highly organized, on top of things and in control of administrative work, including service reports and customer queries, also when in the field and under pressure
+ A strong team contributor, working remotely with the ability to connect with colleagues in the region
+ Commercial mindset
+ A natural interest in staying up to date with trends in technology and IT
+ Self-starter, enjoying challenges
+ Knowledge of FTIR spectroscopy and working in hazardous environments would be an advantage but not a requirement

You may have worked in the following capacities:
Mechatronics Engineer, Electronics Engineer, Mechanical Engineer 

Interested? Just Apply Below...

Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. This processing is conducted lawfully on the basis of our legitimate interests. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.

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