Bookings Coordinator / Office Administrator / Business Admin

£21000 - £27000 per annum
16 Nov 2018
14 Dec 2018
Bluetown Online
Business Management
Contract Type
Full Time
Job title: Bookings Co-Ordinator

Location: Clapham, London

Salary: £21,000 – 27,000 (dependant on experience)

Job Type: Full Time, Permanent

As a Bookings Co-Ordinator, you will support the company operations by organising and co-ordinating all Quote and Job requests. Ensure the bookings are organized effectively and efficiently. You will also handle a wide range of telephone calls and emails.

You will deliver exceptional customer service and support the Maintenance team.

Key Tasks & Responsibilities:

* Booking in all Quote Requests and Job Requests (via email and phone) on the same day they are received
* Order parts for Jobs needed and deal with returns in a timely manner
* Thorough knowledge of the Engineers skills and trades to increase productivity in bookings and minimise re-calls
* Ensuring that the descriptions are user friendly and cover all points to enable the Engineers to have the best information possible for Quotes/Jobs
* Ensure Quotes/Jobs are booked in the same area, to save time on travel for Engineers to increase productivity
* Ensure Engineers are booked for enough work to achieve their daily target and 2 days in advance
* Track Engineers throughout the day to ensure they put that they are on site once they reach the property and are completing Quotes/Jobs as soon as they leave the property
* Track Engineers to ensure they arrive on time, and if they are running late to inform the Property Mangers/tenants
* Ensure Engineers are fully booked either from 8am-5pm or 9-6pm
* Verify how long Engineers are spending on each Quote/Job against their vehicle trackers
* Check through completed Jobs and send invoices with good quality pictures
* Update email inbox when Quotes/Jobs are booked and invoiced
* Report daily how much invoiced, jobs booked and received and quotes booked and received
* Report daily Engineers hours of work for Morning Meeting
* Ensure company vehicles are clean and tidy and complete random checks
* Ensure receipts are handed in every week and verify receipts against eWorks

Key Competencies:

* Experience working within a maintenance company
* Experience of using word, excel and G-mail
* Ability to multi-task
* Great attention to detail
* Ability to priorities and work under pressure
* A good re-call/memory of ongoing jobs
* Quick-learner and eager to learn

Please click the APPLY button to send your CV and Cover Letter for the role.

Candidates with the experience or relevant job titles of: Booking Administrator, Co-ordinator Office Assistant, Accounts Assistant, General Assistant, Administrative Assistant, Office Support, Customer Support Assistant, Office Admin may also be considered for this role

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