Frequency Planner (Radio Frequency) - Programme Making & Special Events

Location
London (Central), London (Greater)
Salary
£32,000 per annum 
Posted
23 Apr 2019
Closes
04 May 2019
Ref
HKSMX0705/JAM-JW
Contract Type
Permanent
Hours
Full Time

Frequency Planner (Radio Frequency) - Programme Making & Special Events
London, SE1
£32,000 per annum 

Team Overview

The Programme Making and Special Events team (PMSE) supports consumers to legally and responsibly utilise spectrum within the UK. The team provide an exceptionally high standard of customer service and frequency planning to thousands of consumers annually in line with the Wireless Telegraphy Act 2006.

Purpose of the Role

To co-ordinate and license spectrum use for PMSE consumers in line with the Wireless Telegraphy Act 2006. Working collaboratively with PMSE consumers, as well as internal Policy and Enforcement colleagues, you will be responsible for efficient frequency co-ordination and planning practices as part of the end to end licensing process.

This is a fast-paced role with a strong focus on customer service and stakeholder management which may require some evening and weekend working when necessary.

Requirements of the Role

- Proactive consumer engagement and management via telephone, email and face to face
- Fast and effective resolution of consumer licensing queries, seeking collaboration and input from users and colleagues where needed
- Radio Frequency (RF) planning/co-ordination for PMSE Stakeholders in line with application requirements for business as usual and Major Events in line with strict KPI requirements
- Efficient frequency planning using manual engineering methodology as well as automated planning tools
- Technical and administrative support for PMSE consumers via the phone and email as well as face to face
- Track policy & licensing changes to provide up to date and accurate information to consumers
- Responsibility of incoming interference calls, ensuring all actions are completed in line with strict KPI timeframes
- If required, attend allocated Major Events to ensure licence conditions are being adhered to and support consumers with technical difficulties which could impact live performance.
- Where necessary, utilise Enforcement Powers liaising closely with PMSE and Enforcement Managers
- Promote an effective Safety, Health and Environment culture, to ensure a safe and healthy working environment within area of operation
- Appreciation of and desire to promote our client’s values of excellence, agility, empowerment and collaboration

Skills, knowledge and experience

- Excellent communication skills both verbal and written
- Strong stakeholder engagement and management experience with the ability to build and maintain robust relationships
- Excellent attention to detail with good organisational and prioritisation skills
- Strong problem-solving skills with the ability to implement solutions, in a busy operational environment
- Knowledge of RF engineering practices, including propagation methods and modelling
- Knowledge of a broad range of analogue and digital broadcast equipment and modulation techniques

Qualifications

- A Level (or equivalent) Science (preferably Physics)
- Engineering or Broadcasting degree (or equivalent) e.g. Electronic Engineering, Principles of Radio Site Engineering, Sound Engineering or Production

Competences

- Communication
- Problem solving and analysis
- Relationship Management
- Knowledge and Expertise

Further Information

This role is available on a full or part time basis. The closing date for applications is the 7th May 2019. 

To apply for the role of Frequency Planner (Radio Frequency), please apply via the button shown. 

This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency. 

Additional Keywords: Frequency Planner, Radio Frequency, Radio Frequency Planner, Licensing Advisor, Consumer Licensing Advisor, Consumer Advisor, Consumer Licensing Co-ordinator. 

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