Internal Sales Engineer x2

Location
North West England
Salary
£35k-£40k + 15% bonus
Posted
26 Jun 2019
Closes
24 Jul 2019
Sector
Manufacturing
Contract Type
Permanent
Hours
Full Time

Position:

Internal Sales Engineer x2

Location:

1 x North West & 1 x Aberdeen

Salary:

£35k-£40k + 15% bonus

The Company:

Control Valves Manufacturer

The Role:

  • Respond to sales enquiries from customers, qualifying all enquiries to ensure proposals demonstrate the company’s full product and capabilities portfolio, maximising all bookings opportunities and quote to order ratio
    • Ensure all proposals meet the customers’ application and operational needs, are technically accurate and commercially verified and offer the best solutions that highlight customer business benefits
    • Liaise with Field Sales and Account Management to prioritise effort, gather competitive intelligence, agree product direction and price strategy to improve customer service consistent with account plans that contribute to their ongoing development
    • Respond to customer queries and clarification requests
    • Using standardised European and Business Unit processes, ensure the timely entering of orders into the sales order processing system verifying that all data is checked and accurate
    • Maintain delegations of authority
    • Maximise opportunities for all other company divisions wherever possible;
    • Work with Field Sales to report on quotation and project potential utilising (CRM) and PATT tools
    • Liaise with Credit Management to resolve any invoice discrepancies and help reduce the company DSO levels
    • Be organised in your approach to quotations, time management and be able to organise others when needed within your specific work area
    • Ensure full compliance with legal and Company requirements with regards to Trade Compliance and Ethical Business and follow necessary procedures
    • Technically clean & load customer orders into business system, manage dates, ITC and commercial terms
    • Other responsibilities or tasks that are within your skills and abilities, whenever reasonably instructed

Requirements:

  • Educated to HNC/Degree level in an engineering discipline or equivalent, or relevant experience in the industry
  • Experience of operating within Valve and Regulator or process environment/industry advantageous
  • Demonstrate ability to communicate well across a matrix organisation
  • Background and experience in Inside Sales and/or Customer Service equivalent roles essential
  • Experience of using product and business systems and standard business reporting tools, for example Oracle and CRM systems is advantageous
  • Demonstrate ability to communicate at both technical and commercial level to resolve customer issues
  • Awareness of LEAN principles, desirable
  • English fluency to business standard essential
  • Computer literacy essential with proficiency in Microsoft Office applications [Excel, Work and PowerPoint] essential
  • Demonstrate Think Customer values
  • Demonstrates the Company Values

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