Field Service Engineer

Location
United Kingdom
Salary
£32k - £40k DOE
Posted
26 Jun 2019
Closes
24 Jul 2019
Sector
Machine tools
Discipline
Mechanical
Contract Type
Permanent
Hours
Full Time

Position:

Field Service Engineer

Location:

UK

Salary:

£32k - £40k DOE

The Company:

A long standing and well known CNC Machine Tool Company

The Role:

  • Trouble shooting and attending electrical and mechanical breakdowns
  • Advising the help desk on any breakdown issues
  • Able to communicate and liaise with the business in the support of all of its products.
  • Must be available to attend site throughout the country at short notice providing solutions for their customers and the business
  • Must be able to understand and demonstrate the functionality of CNC equipment
  • To understand and demonstrate knowledge of engineering activities including;
  • Preventative maintenance
  • Installation and commissioning of capital equipment (Preferably CNC machines)
  • Breakdown electrical
  • Breakdown mechanical
  • Training
  • Service work
  • Understanding mechanical drawings
  • Understanding electrical drawings
  • Problem solve and troubleshoot in the event of difficulties arriving from an intervention
  • PLC and CNC knowledge

Requirements:

·     Ability to prioritise own workload and work on own initiative. ·     High level of organisational skills and aptitude to customer care keeping customers informed at all times. ·     Ability to communicate clearly and concisely in both verbal and written mediums. ·     To demonstrate respect for others and to be diplomatic when dealing with both internal & external customers. ·     Ability to adapt your communication style to different situations/audiences. ·     To actively listen to people, focusing on what is being said to establish needs. ·     Ability to address concerns and overcome objection. ·     Ability to problem solve. ·     Minimum 5 years’ relevant experience as Service Engineering ·     Strong CNC machining background ·     PLC knowledge ·     Fanuc, Siemens and Heidenhain CNC knowledge ·     Good engineering background in installation, breakdown and electrical ·     Can interrogate electrical and mechanical breakdowns and advise on the necessary remedial action

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