Principal Systems Support Specialist – Electro-Mechanical

Location
Cambridge
Salary
£65000 - £85000 per annum
Posted
29 Jul 2019
Closes
26 Aug 2019
Ref
11901
Contact
Izabela Czerniawska
Contract Type
Permanent
Hours
Full Time
One of the UK`s most exciting technology development companies is looking for a highly experienced Principal Systems Support Engineer to join their multi-disciplinary team of technical support specialists. This is a key role for the company as they roll out their highly advanced robotic systems to customers world-wide. As the Principal Systems Support Specialist, you will be a senior member of their Operations and Technical Support team where you will be able to combine your leadership, technical and problem-solving skills.



In addition to providing expert, hands-on, 3rd level support to customers, your responsibilities will include helping to develop internal processes and customer support standards. You will demonstrate the ability to analyse and troubleshoot complex multi-disciplinary system issues while developing exceptional levels of service and support processes. As a natural leader, you will also act as mentor for members of your team, encouraging their personal development and the delivery of exceptional levels of service.



You will be joining a truly exciting organisation undergoing rapid growth due to the huge success that their market disruptive technology is having on the medical devices / healthcare industry. This is technology that will save lives!



Principal Systems Support Engineer responsibilities include:

* Leading a team of technical support engineers to identify root cause issues, process and system deficiencies, providing solutions related to troubleshooting, repairs and product R&D
* Internal and external stakeholder liaison and collaboration to ensure efficient and effective problem resolution and further product development
* Ensuring the quality procedures are followed within the team and other functions of the business



Requirements of the Principal Systems Support Specialist:

* Degree level qualifications (BEng/MEng/MSc in Electronics Engineering, Mechatronics, Robotic Systems or similar technology
* Broad engineering knowledge and experience within electronic, mechanical and software disciplines
* Ability to communicate with internal and external stakeholders and maintain strong, professional relationships with customers and colleagues.
* Experience of 3rd level troubleshooting and providing solutions for complex electro-mechanical systems
* A can-do/will-do attitude and genuine desire to develop, drive and continuously improve an expert level technical support service and process for high-tech electro-mechanical systems.



Following being highly advantageous:

* Experience of working within a regulated and/or safety-critical systems environment.
* Willingness to travel across the UK and internationally.

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