Field Based Customer Service Engineer – IT / Telecoms / Communications

Nottingham, Nottinghamshire
£25,000 plus on call payments + Benefits
12 Nov 2020
07 Dec 2020
Contract Type
Full Time

Excellent opportunity for a candidate with field-based telecoms experience or those with an IT / Telecoms qualification (HNC Min) who are willing to learn. Our vision is to provide better critical messaging solutions. Our devices and apps enable doctors, nurses, fire crews, lifeboat volunteers, carers and colleagues to save lives and provide effective security.

Role Info:

Field Based Customer Service Engineer – IT / Telecoms / Communications
Nottingham area / Starting £25,000 plus on call payments + Benefits

Who we are:

We provide customers with critical communications technologies. These include secure messaging and personal security solutions that combine professional services with tailored software, creating a truly cohesive communication platform. Our technologies are predominantly used by the NHS and the Emergency services.
We have a 75% market share of private and acute hospitals and work with 85% of Fire stations across the UK & NI.

The Customer Service Engineer Role:

This is a field-based role, working from home and reporting to the Engineering Manager. Your main responsibilities will include traveling to our customers' businesses to install and test products and provide customers with instructions on the proper usage of the product. You will also be remotely accessing equipment to diagnose and carry out system repairs and performing routine maintenance. The Customer Service Engineer will also be responsible for assisting in the design of new systems, organising and carrying out survey works and associated reports and other pre and post-sales support as required.

The Customer Service Engineer will also be required to provide out of hours on call support, both remotely and on site, for our customers on a rota basis
To be successful as a Customer Service Engineer, you will need to have excellent technical and interpersonal skills. You should have experience with basic hand, power, and diagnostic tools, and you should be physically fit to lift heavy equipment. You would need excellent organisational skills and would need to be capable of producing high level reports for works undertaken.

About You:

+ HNC or higher in Telecoms or IT. Specific courses on VOIP, networking or other telecoms are beneficial.
+ Experience in field based communications/IT installations preferable but not essential
+ Strong background in using Windows and Linux OS, Telecoms PABX, Understanding of Protocols e.g. Remote Desktop, Firewalls
+ Excellent Communication skills
+ Able to converse well with customers, other engineers and support staff
+ Able to solve problems and think through alternative solutions
+ Ability to cope with pressure/leadership potential/ability to work alone
+ A good co-ordinator with excellent timekeeping and self-organisation
+ Self-motivated, with the ability to work within a team to influence and motivate goals and objectives.
+ To be calm and effective under pressure who is able to manage time and priorities.
+ Should have a keen interest in technology or applications and how technology can make a difference.
+ Desirable: Professional IT Qualification e.g. CCNE, MCSA or BSc in relevant course


+ Salary: £25k
+ 25 days holiday
+ On Call Payments
+ Company vehicle

Interested? Apply here for a fast-track path to the Hiring Manager

Application notice… We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.