Customer Support Technician 

Location
Plymouth
Salary
£20000 - £23000 per annum
Posted
13 Nov 2020
Closes
11 Dec 2020
Ref
HKXRK2512/SK
Sector
Electronics
Function
Electrical
Contract Type
Permanent
Hours
Full Time

Customer Support Technician 
Plymouth, Devon

If you have great customer service skills and experience in an engineering support role, this is a great opportunity to develop your career with a thriving business.

The Company

Our client is the nation’s fastest growing distributor of market-leading swimming pool equipment, serving trade customers.

Due to the rapid expansion of both their product range and customer base, they’re looking for a Customer Support Technician to join their small, motivated team in Plymouth.

The Perks

- Salary of up to £25,000 per annum DOE
- Bonus scheme
- On-site parking
- Casual dress code

This is a brilliant opportunity to support the ongoing success of a local business and become an expert in an environmentally friendly, innovative product range that is in high demand.

Our client is proud of their unique service offering, exclusive range of products and reputation for delivering excellent customer service. 

If you are eager to increase your technical knowledge and use your customer service skills to make a positive impact with a well-established business, our client wants to hear from you.

The Role

As a Customer Support Technician, you’ll provide technical support to customers to ensure they get the most out of our client’s products.

In this primarily office-based role, you’ll diagnose product issues via telephone and online communications, provide support to customer engineers and provide advice and guidance on product applications. You may occasionally be required to assist with equipment repairs.

You will also:

- Respond to a range of telephone and email queries
- Schedule engineer service calls when required
- Use systems to track the status of customer orders
- Liaise with external engineers regarding warranty claims
- Accurately complete a range of paperwork

About You

To be considered as a Customer Support Technician, you’ll need:

- Experience gained within an engineering support role, ideally in a telephone-based capacity
- An understanding of electrics and electronics
- Good IT skills
- Strong customer service skills and a positive demeanour
- GCSEs (or equivalent)

Ideally, you’ll have at least one year’s experience in a technical support role, but this isn’t essential.

Other organisations may call this role Product Support Advisor, Electrical Product Support Advisor, After-Sales Support Advisor, After-Sales Support Technician, Technical Customer Advisor, or Product Support Technician. 

Webrecruit and our clients are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you’re seeking your next challenge as a Customer Support Technician, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Working hours: full time, Monday – Friday