Third Party Account Manager

Heaton - Newcastle
£33,000 per annum to £49,360 per annum
27 Nov 2020
03 Jan 2021
Contract Type
Full Time

Third Party Account Manager

£33,000 to £49,360 per annum

At Northern, we play a vital role across the North by providing a reliable and friendly train service that connects hundreds of thousands of people to work, leisure, education and more. Our customers trust us with over 2,300 services every weekday, and we travel to almost 550 destinations.

But our vision is about more than just train travel. It’s about setting a new standard for customer experiences. And that means building a different kind of workplace. One that values individuality and celebrates differences. Somewhere we can work together, have fun, and get stuck in to making our customers’ lives easier. A place that goes out of its way to create incredible opportunities for everyone to grow, and be the best we can be every single day.

So, if you’re smart, forward thinking, passionate and full of fresh ideas like we are, you could play your part in making it happen.

As a Third Party Account Manager, you’ll look after third party customers on site at our Heaton depot. It's all about using your strong  communication, negotiation and relationship building skills to make sure customer needs are met. While also working closely with depot team leaders to increase revenue and improve profitability, too.

Day to day, you'll organise regular meetings to track KPIs, review customer contracts, and keep a close eye on our performance. And you'll stay on top of risks and opportunities as you manage critical safety suppliers and make the most of new business.

Engineering experience isn't essential, but some knowledge of train maintenance would be useful. What's important is that you have management expertise, ideally in materials or contract management. You'll also need to be the kind of person who can make decisions when it really matters, and you'll bring lots of drive and motivation to the role.

In return, you’ll be able to make the most of:

•     Free Travel on Northern services for you and your family*

•     75% discount on all other Train Operating Companies leisure services*

•     Pension Scheme

•     A generous holiday entitlement

•     Maternity and Paternity Benefits - above the statutory minimum

•     Full uniform for frontline facing roles Employee Assistance Programme - operating 24/7, giving a wide range of advice, support and useful information for employees

•     And many more!

*Terms and conditions apply.

Our selection Process

Our selection process is designed to make joining Northern as smooth as possible. It helps us decide whether you're the right person to deliver a great service to our customers. And it can also help you make sure we're the right team for you, too.

Northern is an equal opportunities employer and a promoter of diversity and inclusion in the workplace.

Apply online now

If you're ready to join a workplace where you can focus on being yourself and being your best, we'd love to hear from you. Whoever you are and whatever your background, there's a great chance that you'll fit right in at Northern.

The first thing you need to do is complete our online application form and tell us a little bit more about yourself. Once we have all your details, we'll be in touch to let you

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