Customer Service Advisor

7 days left

Poole, Dorset
£23,000 - £24,000 per annum DOE
01 Apr 2021
29 Apr 2021
Contract Type
Full Time

Customer Service Advisor


Poole, Dorset

Salary of £23,000 - £24,000 per annum DOE


Are you a successful customer service professional eager for a new challenge? Could you thrive with a growing company in a varied and engaging position? If so, read on.


The Company


Our client is recruiting on behalf of a high-quality provider of safety and security systems. Striving to provide a service like no other, they have decades of combined experience of installing, servicing and maintaining fire detection, security and warden call systems.


Due to the rapid growth of the business, they are currently looking for a Customer Service Advisor to join their friendly team in Poole.


The Benefits


- Salary of £23,000 - £24,000 per annum DOE

- 20 days’ holiday plus eight Bank Holidays / statutory holidays

- Statutory pension contributions


This is a great chance to progress and develop your skills and take on a variety of interesting tasks. The company has just moved to new, larger offices which have enabled them to expand their workforce inline with the success they have experienced.


You’ll discover great support and in-house training that will allow you to grow professionally. Within your role, you’ll find a huge variety of activities from front-line call handling through to booking work for engineers and supporting senior-level colleagues.


So, if you are a client-facing and back-office hero with incredible customer services skills, this is the role for you.


The Role


As a Customer Service Advisor, you will be responsible for delivering outstanding levels of service to customers and supporting the business through a range of administrative and operational tasks.


Specifically, in this key role, you will field inbound calls from customers, dealing with queries, resolving issues and taking orders in a friendly and professional manner, help to maintain the company database and provide key assistance to the Directors.


Ensuring that company operations run smoothly, you will also schedule jobs for engineers and order parts to support the healthy, planned growth that the company is experiencing.


About You


To be considered as a Customer Services Advisor, you will need:


- Excellent customer service skills

- Strong Microsoft Office skills (Word, Excel, Outlook in particular)

- Strong attention to detail

- Highly organised


Other organisations may call this role Customer Service Executive, Customer Care Advisor, Customer Support Advisor, Customer Service Rep, Customer Service Representative, Contact Centre Advisor, or Call Centre Operative.


Webrecruit and our clients are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.


So, if you’re seeking your next challenge as a Customer Service Advisor, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.