BMS Software Engineer

CBS Butler
£40000 - £50000 per annum
26 Apr 2021
24 May 2021
Jonny Garrett
Contract Type
Full Time
BMS Software Engineer

United Kingdom

£40,000 - £50,000

Our client is an industry leader within BMS and due to rapid growth and career progression within the department they are looking for a BMS Software Engineer to join the team. This ia a remote based position so the canddiate can be based anywhere within the UK.

Required Skills and Experience

* Software build experience ideally with Trend, Schnieder or Niagara, but other BMS experience will be considered)
* Good/Excellent computer literacy
* Use of Microsoft Packages
* Good Customer Service Skills
* Good Time Keeping
* Knowledge of a customer service/helpdesk environment
* Strong communication skills both written and verbal
* Effective problem-solving skills
* Team player with a desire to help others.
* Able to work on own initiative as well as in a team
* Willingness to learn new systems and technologies
* Can work to challenging deadlines
* Attention to details
* Process improvement models

Working knowledge of one or all the following would be a distinct advantage:

* BMS / Building Energy Management Systems (BEMS)
* Working within an engineering discipline.
* Knowledge of BMS/HVAC applications
* Customer Service Industry Standards
* Development skills would be an advantage.

*Training will be provided for the right candidate.

The Role includes the following:

System Builds/Commissioning

* Build system software based on predefined points lists, wiring diagrams and Description of Operations
* Produce graphics using software library,
* Create new graphics update software library
* Working with client and IT specialists to setup connection to new sites
* Remotely (on-site where required) assist field engineers in commissioning the software in readiness for client handover.
* Make any configural changes to ensure the software matches the ‘as installed’ requirements.
* Update internal and client facing reports (Ensuring reports are completed checked and validated in a timely manner).

Field Support

* Provide 2ndline software support to field engineering team.
* Testing any site-based software changes.
* Monitor client issues and environmental performance within their estates and report non-compliance
* Alarm monitoring and investigation of Critical events
* Mentoring and Training engineers/customers as required

Client Technical Support

* Provide ad hoc 2nd line technical assistance for clients, supporting ROC Technicians as and when required
* Take responsibility for management of designated clients.
* Log all bureau activity using in house call handling and client CRM Packages
* Escalate client issues externally or internally as necessary following defined procedures
* Provide call backs to customers in line with agreed SLA’s.
* Provide quality customer service at all times

Software Development & Tools

* Development of new Software and Tools to suit ROC and clients requirements
* Partake in development of improving internal systems and service offerings to clients. Examples as follows: Tools to Improve efficiencies, creation Dashboards(customer/internal, Reporting, Bespoke systems for clients etc
* Constantly be aware of new developments and offerings from BMS manufacturers, actively look to implement these into day to day works where suitable.