Infrastructure Engineer - DV Cleared

CBS Butler
City of London
£50000 - £55000 per annum + Benefits, pension
17 May 2021
14 Jun 2021
Abbie Levens
Systems Design
Contract Type
Full Time
Infrastructure Engineer


DV Cleared

Perm Full time

Flexible working

Up to £55,000kpa DOE + Pension + Benefits

Infrastructure Engineer / 3rd Line Support / 4th Line / Wintel Engineer

This role would suit a recent military leaver or someone with MOD 3rd Line experience.

Role overview

* Provide 3rd Line support to a variety of Desktop systems
* Resolve Incidents, Service Requests, Problem Records and Defects to contractual Service Levels
* Develop, test and release changes to a live desktop estate through formal Change Management processes
* Adopt best in class service delivery processes and methods
* Utilise technical expertise to implement Service Improvements, in-place upgrades etc.
* In depth technical support of a Windows desktop solution, including troubleshooting and problem/defect root cause analysis seeing through to full resolution
* Test and Release Windows desktop security patches
* Creation and maintenance of Windows desktop automated builds (MDT & SCCM)
* Maintenance of AD Group Policies applicable to the desktop estate
* Work in a disciplined and structured manner in accordance with ITIL based service management processes
* Use proactive monitoring methods/tools to identify problem prevention and continual improvement opportunities
* Handle customer problems promptly; escalate issues according to established procedures
* Develop and maintain customer and third-party relationships

Essential Skills

* Experience of analytical troubleshooting in a Windows desktop environment.
* Active Directory Management
* Good understanding of networking including TCP/IP, DNS and DHCP
* A good working knowledge of at least one Microsoft Back Office product (e.g. Exchange, SQL, SCOM/MOM, ISA/TMG, LYNC, ILM/FIM)
* Experience of creating, managing and deploying Desktop builds through SCCM or equivalent product
* Previous experience of working towards ITIL standards

Minimum of 3 years’ experience in similar/related role

* Complex problem management experience, preferably in a Multi-Vendor environment
* Formal IT qualification – HNC or equivalent