Customer Service Representative - Peterlee x4

3 days left

Recruiter
CBS Butler
Location
Peterlee
Salary
£12 - £13 per hour
Posted
28 Jun 2021
Closes
26 Jul 2021
Ref
1172350/005
Contact
Charlie Cameron
Discipline
Reliability
Contract Type
Contract
Hours
Full Time
Customer Service Representative x4



- This role will be working on site in Peterlee

- BPSS Clearance or be able to obtain

- £12 per hour

- INSIDE IR35

- 4 positions available

- 3 month contract > likely transition to perm

- First 2-3 Weeks will require travel to site for training (Some days you can train remotely from home)

- 6 Week Shift Pattern (Office open 8AM - 10PM)

- Weekend work involved ( Some weekends longer than others)

- Flexibility with hours is essential



Job Description



The role of a Customer Service agent is to work within the telephony department, dealing with inbound customer service calls. The purpose of the role is to service existing customers and provide effective resolution to customer queries about their active loans in an effective, efficient and courteous manner. Our people are professional, knowledgeable and versatile which are the keys to our success. Teamwork and continuous development will provide every opportunity for professional and personal advancement.



Top 3 Required Skills:



- over the phone customer Service experience

- Customer focused / want to get involved and help whenever possible

- Display Empathy

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