Digital Signage Technician / AV Hardware Support Engineer

About the job

Job Title: Digital Signage Technician

Location: Newcastle

Salary: £40,000 per annum (negotiable dependant on level of experience)

Job Type: Permanent - Full-Time

LamasaTech is a market-leading specialist in kiosks, digital signage and touch screens. We are featured in TechRadar's top interactive kiosk providers 2023 and were crowned winners of the Northeast England Chamber of Commerce's Export Business of the Year Award and the Innovation Award at the North Tyneside Business Awards in 2022. We serve a range of industries internationally including Retail, Hospitality, Public Sector and Education.

We are seeking a technically minded Digital Signage Technician to join our growing team. This role offers an excellent opportunity for someone with a passion for technology to gain hands-on experience in the exciting field of digital signage and interactive displays. You will work closely with our Pre-Sales Engineer and various departments to ensure the smooth delivery of our cutting-edge solutions.

We would be interested to hear from all interested applicants ranging from entry level to experienced

Reporting to the lead presales engineer, your main responsibilities will include:

• Product Knowledge and Innovation
  • Maintain a comprehensive understanding of LamasaTech's hardware and software products
  • Contribute ideas for product improvements and innovations
• Technical Support and Configuration
  • Configure digital signage systems and kiosks
  • Troubleshoot hardware and software issues, escalating complex problems when necessary
  • Assist in developing and maintaining technical documentation, including user manuals and installation guides
• Sales Support and Customer Engagement
  • Assist the sales team by providing technical expertise during client meetings and presentations
  • Conduct product demonstrations
  • Participate in the scoping and analysis of Request for Proposals (RFPs), offering technical insights and solutions
• Quality Control and Production Liaison
  • Communicate with production facilities to ensure order accuracy
  • Review and validate technical specifications of orders
  • Conduct quality control checks
• Order Processing and Customer Communication
  • Prepare detailed technical specifications for operations to accurately process customer orders
  • Keep customers informed about order status, technical details
  • Handle technical escalations when handed over by the Customer Success
• Project Coordination
  • Assist in coordinating project installations, including scheduling and resource allocation
  • Provide technical support during installations, both remotely and on-site
  • Monitor project timelines and communicate updates
• Interdepartmental Collaboration
  • Assist with technical aspects of sales proposals and customer inquiries
  • Ensure accurate technical information in promotional materials
  • Liaise with the head of operations to streamline technical processes and improve efficiency

Skills and experience

• Excellent communication skills and fluency in English.
• A confident decision-maker.
• Excellent problem-solving skills.
• Confident with technology, AV hardware and intuitive when learning new software suites.
• Ability to translate technical information to a non-technical audience.
• Ability to work under pressure.
• Able to travel nationally on a regular basis to meet with clients and partners with our BDM to technically support this role.

Desirable

• Experience of working in a technical environment.
• Experience in carrying out AV hardware installations.
• Experience in carrying out training sessions for internal and external customers.
• Proposal and tender writing experience as well as excellent presentation skills.
• Experience working with kiosks or digital signage.

Hours and location:

The role is 40 hours per week and based at our UK office in Benton, a short distance from the centre of Newcastle Upon Tyne. Office work is required for this role and there will be some national travel.

This is an office-based role. There may be some flexibility to work from home 1 day a week after full induction is complete, however this is subject to business needs. Our standard office hours are 09:00 - 17:30, Monday - Friday. As we work internationally there is a requirement for slight flexibility

Benefits:

• 22 days paid annual leave plus public holidays
• Additional 'gifted' Christmas shutdown leave
• Pension scheme
• Social events
• Employee Assistance Programme with Group Life Insurance (Death in service), mental health support, 24/7 remote GP access and healthy habits app with rewards

Please click the APPLY button to submit your CV and Cover Letter.

Candidates with the relevant experience or job titles of: Audio Visual, Digital Signage Support Technician, AV Service Engineer, Audio Visual Engineer, AV Signage Technician, AV Technician, Display Technician, IT Support Engineer, AV Engineer, AV Installer, Installation Technician, AV Installation Technician will also be considered for this role.