Field-Based ICT Engineer

About the job

Job Title: Field-Based ICT Engineer

Location: Swansea (and all of south Wales)

Salary: £24,000 - £28,000

Job type: Full time / Permanent (Monday to Friday - 9am to 5.30pm)

Flotek Group are the fastest-growing Tech Company in the South West providing IT and Comms technology to small & medium businesses.

With regional sales and support locations across the South West, our ambitious growth is focused on our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart.

About the Role:

We are looking for an enthusiastic ICT Engineer with previous experience in VoIP / SIP and IP networks to join our team to assist with the delivery of telecoms and ICT services to our ever-expanding customer base.

You will be responsible for configuring and installing all types of ICT equipment such as lines, broadband, hosted cloud telephony, telephone systems, networks, WiFi and IP CCTV.

The ideal candidate will have a strong VOIP / SIP / IP technical background, managing distributed IP devices as well as a passion for surpassing customer expectations. Flotek distinguishes itself by offering excellent customer support backed up by innovative technical solutions. They aim to achieve this through constant innovation, listening to their customer's requests, and building a strong team in-house.

Job Responsibilities:

• Assist in configuring and installing telecoms and networking infrastructure (routers, switches, firewalls and VoIP)
• Conduct pre-installation meetings and gather data collection ready for pre-build of solutions
• Assist with the provisioning of new customers and services
• On-site installation of telecoms and ICT equipment
• Provide training to the customer on the solutions we provide both onsite and remotely

Job Experience Required:

• Have a telecoms / ICT background with VoIP experience
• Proven/practical knowledge of VoIP and SIP. Knowledge of SIP messaging, call flows and analysis of packet captures
• Good working knowledge of IP networks and TCP/IP skills
• Solid experience in customer service (excellent verbal and written communication skills required)
• Knowledge and experience of IP PBX systems

Renumeration and Benefits:

• Company Van
• Staff Share Equity Scheme
• New customer referral incentive
• 21 Days Holiday increasing to 25 with 4 years of service (+ bank holidays)

Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in, and have the right to work in, the UK.

Please click on the APPLY button to send your CV and Cover Letter for this role.

Candidates with the relevant experience or job titles of; IT, IT Helpdesk, IT Support Engineer, IT Customer Support, Helpdesk, IT Support, IT Support Technician, Infrastructure Engineer, 2nd Line Infrastructure Engineer, 3rd Line Infrastructure Engineer, 2nd Line Support Engineer, 2nd Line Support, ICT Systems Engineer, IT Service Desk Technician, 3rd Line Support, 2nd Line Support Technician, Technical Support, Technical Support Technician, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support, IT Technician, Information Technology, IT, 1st Line, 2nd Line, Technical Support Engineer, Technical Customer Support, Tech Support, Tech Support Services, Customer Support, IT, Customer Services, Remote Support, Engineer may also be considered for this role.