Field Service Engineer

About the job

Field Service Engineer

Salary: £32,000 - £38,000 DOE + Benefits + Profit Share Bonus

Location: Remote - Birmingham

We care deeply about inclusive working practices and diverse teams. If you'd prefer to work part-time or as a job-share, we'll facilitate this wherever we can - whether to help you meet other commitments or to help you strike a great work-life balance. 

About ParkIT

We understand that every customer is unique and has specific needs and challenges. That’s why we offer a wide range of configurable solutions that can be tailored to be as unique as our clients. We provide software and hardware solutions, from desktop and mobile applications to self-service hardware, barrier access control systems, CCTV and automated damage capture solutions. Our clients span a broad and varied range of market sectors in the UK, Europe, North America, and Australasia. We are at an exciting stage in our evolution, investing to expand our in-house expertise and technical support capabilities.

About the role

We’re looking for a highly skilled and enthusiastic Field Service Engineer with strong mechanical and electrical engineering expertise to join our UK-based Service and Customer Support Team. This role is pivotal to our continued success, involving installing, servicing, and supporting our range of products onsite at client premises primarily around the UK, with occasional needs to travel further afield.

The role is attached to our Birmingham office but is essentially full-time field-based, with work and maintenance carried out on client sites daily. The job is based on 37.5 hours per week, Monday to Friday, but overtime may be available. There is also rotational cover for on-call emergency support on evenings and weekends.

The Role

By joining our team you’ll:

• Install, commission and service all parts of our physical hardware solutions, including automatic barriers, IP security CCTV, access control platforms, PCs, servers, Kiosks, lockers and structured cabling.

• Diagnose and repair faults on-site while ensuring minimal disruption to the client and their customers.

• Collaborate with the scheduling team to ensure each customer is visited within their SLA.

• Liaise with internal stakeholders (Support Desk Team, Engineering Team, Business Development Manager) to ensure swift resolutions.

• Conduct dynamic risk assessments before commencing work.

• Ensure accurate asset management of your stock.

• Support the engineering team in the rollout of larger projects and upgrades.

• Regular travel across the UK to visit customer sites, including overnight stays, with potential for some travel in Europe.

• Provide on-call cover during evenings and weekends on a rotational basis.

What you can bring to our team: 

• Experience in a field-based customer service engineering role within a Security Systems or Access Control support environment.

• Background knowledge in IT hardware and software (Windows PC, Android devices, printers, networking, automatic electronic barriers, and IP-based CCTV).

• Full, clean UK driving licence.

• Proficient with PC and the ability to quickly learn new software packages.

• Strong planning and organisational skills; able to establish efficient plans and exceed expectations where possible.

• Excellent problem-solving and decision-making skills; able to analyse information to find the best customer solutions.

• Proficient in Microsoft Excel.

• Excellent communication skills.

As part of this role, we’ll need the successful candidate to be able to travel on a weekly basis and to pass a full DBS background check.

Desirable Qualifications and Skills:

● Experience with kiosks, TVM, or Pay Equipment, especially within Rail, Parking, or similar sectors.

● Electrical Qualifications 18th Edition or City & Guilds Level 2 & Level 3.

● CSCS Card & Relevant H&S Qualifications

● Experience working in alternating shift patterns, including weekends.

Everyone’s career path is individual and different, so this is just a guide. If your experience doesn't precisely match this, you’re encouraged to apply so that we can discover your unique talents!

Cultivating a diverse and inclusive culture is paramount for us. 

Recognising we are all different, if for whatever reason you need us to adapt the process or make any adjustments, please get in touch via recruitment@holidayextras.com.