Field Service Engineer

About the job

About the role:  

As an L3Harris Commercial Training Solutions Field Service Engineer you will be part of a highly dynamic and motivated team to deliver post delivery services to our global customer base which comprises of the world’s most exclusive airlines and training centres.  The role itself presents a wide range of opportunities to apply your current skills and capabilities whilst experiencing new and exciting challenges.  Applying your knowledge and ingenuity to creatively solve issues to provide the customer with a world class experience.

Successful candidates will quickly be absorbed into the wider L3Harris portfolio with the goal to provide support for not only our world class training devices but also our portfolio of avionics.

Day to day responsibilities will include (but not limited to):

• To provide ‘Advise and Assist’ in all areas of the maintenance and support of the simulator to ensure maximum available training time is achieved including:
  • Troubleshooting and resolution of issues
  • Perform / support scheduled simulator maintenance routines
  • Diagnose and repair of simulator hardware faults
  • System set up
  • Assistance with annual re-certification activities
  • Perform functions relative to maintaining Aircraft and Simulator software
  • Spares management
• Act as a focal contact between L3Harris Commercial Aviation S Support and the customer with respect to the training devices and other related issues to ensure high level of Customer satisfaction
• Respond to customer emergency call outs in an expeditious manner out of normal working hours throughout the contract period
• Provide On the Job Training to potentially inexperienced customer personnel
• Actively monitor and record Usage, Reliability and Maintainability and provide monthly reports
• Assist with the clearance of Open issues by actively interfacing with the appropriate business stakeholders
• Interface with design departments with respect to any investigation required for possible product improvements and solutions to outstanding issues
• Implementing software changes, as directed by the relevant SME’s
• Liaise with the Customer Excellence and Sales and Marketing teams for feedback of meaningful market information
• Willing to work in-house between site contracts. Such work to be within Technical Support section of Customer Services, or within Commissioning, Test and Integration dept. Potential short notice trips to remote sites.

Knowledge, Skills and Qualifications:

• Previous knowledge and experience of Flight Simulators encompassing aspects including, Computing (both hardware & software), Mechanical & Electrical applications, Electronics, Aircraft Software systems and Avionics
• Excellent Verbal and written communication skills (Malaysian & English)
• High level of autonomy – with high standard of work ethics and demonstrates ability to make correct judgments or assessment of issues for resolution
• Relevant Bachelor Degree(s)

Preferred Additional Skills:

• Ability to cope with differing cultures, ethnic backgrounds and customers whose English is their second language
• A totally flexible approach as worldwide travel, possibly to remote locations, is often necessary and sometimes at short notice
• A sense of urgency when dealing with customer technical problems so enabling results to be achieved in a timely fashion
• Excellent Verbal and written communication skills

 Benefits:

• Auto Enrolment pension scheme
• 25 days annual leave plus bank holidays
• Group Income Protection, Private Health Care and Life Assurance
• Employee Assistance Programme
• Discounts with cinemas, travel, major retailers, family days out and much more
• Hybrid working opportunities
• Free parking
• Cycle to Work scheme
• Subsidised staff restaurant

L3Harris Technologies is proud to be an Affirmative Action/Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law.