Head of Poland Service Delivery

About the job

Stevenage

MBDA is a leading defence organisation.  We are proud of the role we play in supporting the Armed Forces who protect our nations. We partner with governments to work together towards a common goal, defending our freedom.

Base Salary: £68,000 - £75,000 (depending on experience)

This role will be based full time in Poland!!!!

What we can offer you:

• Bonus of up to 21% of base salary
• Pension of maximum total (employer and employee) contribution of up to 14%
• Our enhanced parental leave offers up to 26 weeks for maternity, adoption and shared parental leave. Enhancements are available for paternity leave, neonatal leave and fertility testing and treatments.
• Fantastic site facilities, including subsidised meals, free car parking
• Excellent career progression and development opportunities
• We may be able to offer a relocation package for this role

An opportunity has arisen within our Customer Support & Services organisation for a strong competent leader to deliver a key weapon capability to the Polish Armed Forces.

As part of MBDA's business-winning success in Poland, and the establishment of MBDA Polska as an operational entity, we require this role to take a key leadership position in the setup of MBDA's Poland operations, with ongoing responsibility to ensure these operations deliver excellent service to our customers. To do so, they will work closely with HR to recruit & integrate a multinational team – UK, IT and POL staff. They will need to establish processes to enable service delivery while forming relationships across our business and with our customers. They will be responsible for logistics, training and field support delivery in Poland, with significant LDs related to non-performance, location of service provision across Poland and being responsible for the significant upskilling of Polish Armed Forces personnel.

• A broad based engineering background, a degree level qualification in a numerate / technical subject would be beneficial, with substantial knowledge and experience support of Complex Systems 
• Understanding of the technical and logistics requirements of different customers and awareness of their cultures
• Effective communication skills, both written and verbal with the ability to influence and negotiate with partners across the business
• Prioritisation and ability to deal with multiple issues on a regular basis
• Strategic planning of support work, from supply chain through to customer delivery

What's in it for you?

• Join an established team committed to delivering defence capability
• Perform a pivotal role engaging with the Customer, MBDA Italy, Major Equipment suppliers etc. delivering serviceable equipment to meet agreed demands
• Work within a high profile team providing scope to establish a strong profile in MBDA
• The opportunity to learn/evolve technical, business & language skills
• Opportunity to develop and improve your influencing and relationship management skills

• Internationally integrated team of 10,000 people that establish MBDA as Europe's leading missile and missile systems company
• An environment of high technology that focuses on the design, development, production and through life support of highly complex weapon systems.
• CSS team whose aim is for excellence in customer support throughout the full duration of a product's in-service life.

Our Business:

We respect new perspectives and experiences, and we value our collaborative ways of working. We are committed to growing and supporting diversity in our workforce and ensuring everyone has an equal opportunity to reach their potential.   MBDA is proud of our employee-led networks, examples include: Gender Equality, Pride, Menopause Matters, Parents and Carers, Armed Forces, Ethnic Diversity, Neurodiversity and more…

We recognise that everyone is unique, and we encourage you to speak to us should you require any advice, support or adjustments throughout our recruitment process. We also welcome applicants who are looking for flexible working arrangements.

Follow us on LinkedIn (MBDA), Twitter (@MBDAcareers), Instagram (lifeatMBDA_UK) and Glassdoor or visit our MBDA Careers website for more information.  

Please Note: MBDA UK Limited requires all employees to achieve the required medical and national security clearance for their role. Further restrictions and/or limitations relating to nationality and/or rights to work may also apply. As a minimum and after offer stage, all successful candidates will need to undergo HMG Basic Personnel Security Standard checks (BPSS), which are managed by the MBDA Personnel Security Team.

Due to the nature of our business, this particular vacancy requires the applicant as a minimum to be a British Citizen or a Dual UK national with British citizenship and capable of achieving the clearance levels mentioned above.