Infrastructure Operations Engineer - Band I - Technology CSC - Counter Terrorism Policing HQ

About the job

You will join a team of Infrastructure Operations Engineers, located east of Birmingham, with easy access to the M6 and M42. This is a fantastic opportunity to assist in working within a world class Infrastructure Support Team function, providing technical support for the network, from 7am to 7pm on weekdays. Compressed shift patterns are available allowing a 4-day working week. You’ll also join an on-call rota, providing critical support, 24/7/365.

The Infrastructure team support the maintenance and operation of the Infrastructure estate through tools, environments, and best practices.

The team is responsible for underpinning support and development processes including managing tools, environments, central infrastructure as code control, maintaining development standards and building software that automates processes and systems.

 At this role level, you will:

• Work with a ticketing system to action service requests, incidents, and changes to the infrastructure platforms.
• Adhere to best practices for infrastructure technologies.
• Work within a service management tool working through ticket workloads to SLA (Service Level Agreement) priority.

You will work on a variety of platforms and tools so having the ability to quickly learn technical skills are key to your success.

The ideal candidate will have:

• A background in platform infrastructure support or cloud platforms.

The Infrastructure Operations Engineer will be part of an Agile service delivery team.

The Platform Services team is a key component of Counter Terrorism Police’s IT strategy which operational activities depend on.

Key Tasks

As an Infrastructure Operations Engineer, you will:

• Manage the operation of the Infrastructure Platforms.
• Provide technical support for National infrastructure relating to business as usual (BAU) and projects to ensure objectives are being met in line with CTP priorities.
• Ensure personal workload is effectively managed, prioritised and issues are escalated to line management, as necessary. 
• Ensure adherence to required polices, standards, controls, and best practice.

• Create and utilise technical documentation to ensure all services are maintained and knowledge is shared.

• Proactively monitor infrastructure environments to help prevent issues arising.
  
   
• Help drive continuous improvement across platforms to ensure security and reliability.
  
   
• Ensure security procedures are followed, to comply with the relevant accreditation, procedures and/or guidance

• Deputise for Senior Infrastructure Operations Engineers as required.

How to apply

To begin your career at the Met, please click the "apply now" button below. The application process requires a comprehensive CV, a Personal Statement, and an online application form. In your Personal Statement, you should explain your interest in the position and illustrate how your skills and experiences make you a suitable candidate. Please note that you should not submit two copies of your CV and ensure that your documents are saved in either PDF or Word format, clearly labelled as CV and/or Personal Statement.

Completed applications must be submitted by 23:55 on 9^th June 2025.

Once received, your application will be reviewed against eligibility criteria, following this, your application will be reviewed by the hiring manager.

Following application review, successful candidates will be invited to interview. Interview dates will commence 6 weeks after hiring manager review.

www.metpolicecareers.co.uk