IT Service Delivery Manager


Job summary

Information Technology
Aerospace / Avionics, Defence
Contract Type:
Full Time
Expiry Date:

About the job

MBDA is a leading defence organisation. We are proud of the role we play in supporting the Armed Forces who protect our nations. We partner with governments to work together towards a common goal, defending our freedom.

Salary: Circa £60,000What we can offer you:
  • Bonus of up to 21% of base salary
  • Pension of maximum total (employer and employee) contribution of up to 14%
  • Annual salary review
  • 25 days annual leave (plus holiday purchase)
  • Our enhanced parental leave offers up to 26 weeks for maternity, adoption and shared parental leave. Enhancements are available for paternity leave, neonatal leave and fertility testing and treatments.
  • Fantastic site facilities, including subsidised meals, free car parking
  • Excellent career progression and development opportunities

Hybrid working pattern: We trust our people to agree, within their teams, where and when they can be most effective. Our Dynamic Working policy allows individuals flexibility around the hours they work and where they work. Typically for this role you will work 1 day per week on-site.  

The opportunity:

An IT Service Delivery Manager based at our Bristol site responsible for managing the end to end delivery of IT services to the user base. Working closely with the IT suppliers, ensuring that all SLAs are met and to minimise or eliminate as much business downtime as possible.

To lead and maintain continual service improvement plans, participate in change, incident and problem management and to give the highest possible standard of customer service.

Work closely with both internal and external functions to manage the implementation of new services / applications and acceptance into service.

The IM function is a diverse and fast paced environment which is both challenging and rewarding. The Service Delivery team consists of a diverse team of people specialising on all the service management and technical management practices of ITIL V4 (or the 4 functions of ITIL V3).

We pride ourselves on being a high performing team with great colleagues!

What we're looking for from you:
  • ITIL V3 or V4 foundation or higher
  • Service Transition knowledge – Helpful but not essential
  • Leadership - Strong leadership experience in an IT Service Delivery role to motivate and lead virtual teams and partners.
  • IT Service Management - Knowledge of ITSM best practice i.e. ITIL
  • Communication - Effective collaboration in a global organisation. Strong interpersonal skills to enable collaboration and handle escalations and complaints.
  • Reporting - Good data analysis to create reports, using the data to present improvement ideas, trend and demand analysis for proactive problem identification
  • Teamwork - Work well as part of a team, provide support to colleagues across other IT functions and the business
  • Adaptable – Be flexible and adaptable to the changes within the business as well as the IM function

Our Business:

We respect new perspectives and experiences, and we value our collaborative ways of working. We are committed to growing and supporting diversity in our workforce and ensuring everyone has an equal opportunity to reach their potential.   MBDA is proud of our employee-led networks, examples include: Gender Equality, Pride, Menopause Matters, Parents and Carers, Armed Forces, Ethnic Diversity, Neurodiversity and more…

We recognise that everyone is unique, and we encourage you to speak to us should you require any advice, support or adjustments throughout our recruitment process. We also welcome applicants who are looking for flexible working arrangements.

Follow us on LinkedIn (MBDA), Twitter (@MBDAcareers), Instagram (lifeatMBDA_UK) and Glassdoor or visit our MBDA Careers website for more information.  

Please Note: MBDA UK Limited requires all employees to achieve the required medical and national security clearance for their role. Further restrictions and/or limitations relating to nationality and/or rights to work may also apply. As a minimum and after offer stage, all successful candidates will need to undergo HMG Basic Personnel Security Standard checks (BPSS), which are managed by the MBDA Personnel Security Team.


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