IT Service Management (ITSM) Lead

About the job

At Babcock we’re working to create a safe and secure world, together, and if you join us, you can play your part as an IT Service Management (ITSM) Lead at our Ashton House site.

As an international defence company, we support and enhance our customers’ defence and security capabilities and critical assets, meeting their requirements of value for money, increased availability, modernisation and flexibility.

Mission Systems 

The IT Service Management (ITSM) Lead role is based within our Mission Systems business area.

Babcock is a trusted provider of integrated solutions for global defence and security. We have a wide portfolio of best-in-class intelligence surveillance and reconnaissance solutions, communications, and weapons launch and handling solutions across all domains, integrating the best of industry to meet our customers’ needs.

The role

The difference our new IT Service Management (ITSM) Lead will make

As an IT Service Management (ITSM) Lead you’ll have a role that’s out of the ordinary. Supporting the vital MILSATCOM Service Delivery Organisation using an ITIL framework Service Management toolset. Accountable for capturing existing service management processes and leading change, ensuring smooth transition to a modern agile approach. Reporting to the Head of Transformation, you’ll also be the lead for ITSM as part of multi-million pound programme of improvement. This is a fast-paced, challenging role on a significant project.

Day to day, you’ll represent Babcock during site visits to clients Operational Sites, capture existing Service Management processes and reflect to the Enterprise Architecture team along with representing Babcock at stakeholder meetings, Governance forums, Design Reviews and Readiness Assessments to delivery new ITSM approach. You’ll define the Service Management Strategy for Operations, driving change using ITIL best practice, continuous improvement and automation and also work closely with modelling and software teams to define and deliver into service improved approach using BMC Remedy Helix. Being the ITSM Lead, you’ll be accountable for collaborating with wider client stakeholders to understand and align with their ITSM programme in a significant change environment.

At Babcock, we have a history of helping talent go far. With our track record of innovation, you’ll continually develop your knowledge and expertise.

We offer flexible working to give people more options to better integrate their work and personal life, whilst ensuring that business needs are met. This role provides hybrid working arrangements with 1-3 days in the office/onsite and 2-4 days working from home. 

Essential experience

• Demonstratable experience in a management position in the defence or telecommunication industry, ideally MILSATCOM but not essential.
• Professional Qualification as ITIL Practitioner (ideally as Managing Professional)
• ITIL Strategic Leader
• Demonstratable Experience in managing change in a ITIL v3 and/or V4 based service management organisation
• Hands On Experience of BMC Remedy Process Designer (or similar)
• Demonstratable experience of project delivery in formal waterfall and Agile engineering environments

What we offer

Generous benefits including:

• Generous holiday allowance of 25 days plus bank holidays
• Reservist in the armed forces receive 10 days special paid leave
• Matched contribution pension scheme up to 8% of salary, with life assurance
• Our Big Benefit Platform allows you to make your money go further, with discounts from over 850 retailers.
• Employee Share Plan
• Professional memberships, personal development training an opportunities
• STEM ambassador training and volunteering opportunities
• Working from home and flexible work patterns
• Employee assistance programme supporting physical, mental and financial wellbeing
• Flexible benefits, including cycle to work scheme, discounts and our Share Ownership Scheme
 • Autonomy. Trusted and empowered to be at your best

Babcock International 

For over 130 years, we have helped to defend nations, protect communities and build a better world. To continue, we must adapt, advance and be a sustainable business with a shared goal. Change begins with our people and our shared Principles: be curious; be courageous; own and deliver; think: outcomes; collaborate; and be kind. These values not only guide the way we work, but also our efforts to reach net-zero carbon. Yes, our ambitions are big, but together, we can achieve them.

Armed Forces Covenant

We are proud to support the Armed Forces community by honouring the Armed Forces Covenant. If you are a reservist in the armed forces, we provide up to ten days special paid leave in support of your training commitments.

Application Guidance

All applications should be made online. If you have a disability or need any reasonable adjustments during the application and selection stages, please let us know. We’re committed to building an inclusive culture where everyone’s free to thrive.  We are happy to talk about flexible working - please ask about alternative patterns of work at interview.