Powertrain Technical support Engineer

About the job

Role 

This technical role within the base engines team will be supporting identification and resolution of field warranty issues. As a Powertrain Technical support Engineer you will capture issues identified with our products and define new areas of investigation for quality improvement as well as develop and validate fixes for field issues. The successful candidate will be instrumental in sharing this learning with a larger national and international team giving yourself great progression opportunities and exposure across Jaguar Land Rover. 

Key Accountabilities and Responsibilities 

• Work with customer service teams and JLR repair dealerships around the world to resolve technical powertrain customer issues with our products. 
• Identify the appropriate lowest level of repair for a customer vehicle. 
• Advance and develop the Technical Assistance process to record and track emerging issues.  
• Collect and analyse field return parts to verify concern and create standardised problem definition to allow engineering teams to resolve. 
• Support critical concerns team with detailed analysis and review of significant failures 
• Develop and validate fixes for field issues in conjunction with quality team. 
• Monitor field issues for breaches of existing known fixes. 
• Feedback to global teams to improve diagnostic processes and support warranty recovery actions. Collaborate with global field engineering teams to collect intelligence, identify and share best practices. 
• Support engine teardown reviews and fresh eyes events to ensure ongoing quality improvement. 

WHAT YOU’LL NEED 

Essential 

• Strong fundamental understanding of engine design and function  
• Hands-on experience with base engine repair, development or testing 
• Excellent communication and interpersonal skills, with strong influencing and engagement skills 
• Desire to continuously learn and improve our products 

Desirable 

• Relevant Degree or equivalent experience 
• Experience in automotive dealership or other OEM 
• Foundation understanding in engine calibration or software or electrical machine control. 

SO WHY US?

Bring all this to the home of premium innovation, and you’ll find the opportunities to further your career with a world-class team, a discounted car purchase and lease scheme for you and your family, membership of a competitive pension plan and performance related bonus scheme. All this and more makes Jaguar Land Rover the perfect place to continue your journey.

This role may offer the opportunity for hybrid working where you can split your time between working from home and in the office. At Jaguar Land Rover, hybrid working is a voluntary, non-contractual arrangement providing employees with more choice and flexibility around how, when and where they work, if suitable for their role. Further details can be discussed with the Hiring Manager at interview stage. 

Please be aware that we may close this vacancy for applications before the stated deadline if we receive a high volume of interest. We strongly advise you to submit your application as early as possible.

Jaguar Land Rover is committed to equal opportunity for all.