Service Engineer

About the job

Job Title: Service Engineer

Location: Laughton, East Sussex

Salary: Up To £40k Depending on Experience

Job type: Full Time, Permanent, 37.5 hours a week

Quorum Technologies manufactures market-leading scientific instruments used for Electron Microscopy (EM) sample preparation.

At Quorum Technologies we understand that exacting EM sample preparation is the only way to provide our customers with clear imagery for analysis. Leading the way in sample preparation techniques such as cryo-SEM, sputter coating, critical point drying and glow discharge, Quorum Technologies' full range of high-quality instruments offer unparalleled ease of use and reproducibility - time and time again.

The Role:

To ensure that customers remain satisfied with their Quorum equipment by providing first line technical support to customers and colleagues, repairing equipment in a timely fashion and otherwise promoting the service business.

• Providing technical support and advice to Quorum customers, distributors and colleagues via our telephone helpdesk, service email and site visits.
• Liaising with customers on logistics, including shipment from factory of new instruments and return of faulty instruments to the factory.
• Diagnosis and repair of faulty instruments in accordance with Turnaround Time targets.
• Complete service reports for all jobs, noting the work done and highlighting issues for further action.
• Timely escalation of cases, when necessary.
• Occasional support of design and development through product testing.
• Occasional building of instruments in accordance with Turnaround Time targets.
• Maintain databases on customer service in order to produce reports on KPI's such as Mean-Time-To-Failure, Customer Satisfaction, Turnaround Time, Right-First Time Fixes, Repeat Visits etc.
• Promoting sales of contracts and service parts.
• Occasional attendance at trade shows.
• Installation of our Cryo Transfer systems and other related products.
• Training of customers in the use of our equipment.
• Travel within the UK and internationally as required.

Requirements:

• Manual dexterity combined with ability to use hand and power tools.
• Ability to read and interpret correctly electrical/electronic and mechanical engineering drawings.
• Ability to follow circuit diagrams so as to build instrument point-to-point wiring looms from single cables to form looms and tie-wrap.
• Ability to prepare cables, fit sleeve and solder and or crimp joints.
• Ability to connect and operate pressurised gas bottles.
• Ability to use electrical test equipment, including multi-meters.
• Ability to use mechanical test measurement instruments including micrometres and Vernier gauges.
• Ability to fit, test and commission complete systems involving medium to high vacuum levels.

Qualifications:

• Significant, demonstrable experience in a relevant occupation, or
• HNC/HND in a mechanical or electrical subject
• A full, UK driving licence.
• Good colour perception, ability to pass colour perception test.
• Must be computer literate (MS Office), able to connect to the internet and operate email at remote sites.

Preferred Experience:

• Must be able to fit into a small team and able to work in a modern team-based culture with minimal direction.
• Essential that the individual is highly motivated and able to work unsupervised.
• Must be willing to tackle tasks that are outside this outline job description.
• Must be of smart appearance as will be the company representative on site.
• Must have a good telephone manner and capable of dealing sensitively with stressful situations.
• Must be sensitive to the culture when on customers premises and be properly confident when dealing with customers' staff at all levels, frequently with senior scientific and academic staff.
• Display a sense of urgency when dealing with customer problems.

Benefits:

• Pension
• Displacement Allowance
• Company Car
• Cycle to Work scheme
• 25 days holiday
• Sick pay
• Offer to buy additional leave
• Group income protection
• Medicash

Please click on the APPLY button to send your CV and Cover Letter for this role.

Candidates with the relevant experience or job titles of: Mobile Engineer, Service Engineer, Multi-skilled Engineer, Mechanical Fitter, Maintenance Engineer, Mobile Technician, Fault Repair Engineer, Maintenance Technician may also be considered for this role.